Thermal Receipt paper

[ThomasB]

In an effort to lower our environmental impact, we decided to switch the thermal receipt paper we are using for something more responsible for our planet.

We picked this below :

https://www.ncco.com/product/register-rolls-ribbons/thermal-rolls/thermal-blue4est-bpa-bps-phenol-fr... 

Unfortunately, after trying the blue paper on the printers, (tried multiple rolls on different printers) we noticed that the paper was not recognized by the thermal printers. Like it was not detected somehow it did not engage the printer and made the little noise.

Would you know why ? Is there anything we can do for that compatibility for our planet ?

Thank you 

[ThomasB]

When you insert the other (regular white thermal paper) there is a moment where the printer feeder just engages the paper, unfortunately none of that works with the blue paper from NCCO

[au79teahouse]

Just got a sample roll of the paper. And no. It does not work with Toast TP 200 thermal printer. Just like you mentioned, the Toast printer does not detect the paper.  It seems it has something to do with the material of the paper.

[rcmck]

Thanks for testing that, if I had to take a guess I would say the printer probably uses an optical sensor to detect the paper and the dark color of the paper is causing it to get a value that it out of the range of what it expects.  Here is another source for a BPS and BPA free paper that is not blue https://www.possupply.com/3-1-8-x-230-phenol-bpa-bps-free-thermal-paper-rolls-50-rolls-case?quantity... 

[Joyfulness]

Here is another thing you can do to limit your use of thermal paper. You can configure Toast to only print one copy of the guest's itemized receipt when processing a credit card. For example: 

Before: When we ran a card, it would include an itemized copy of the receipt on the CC slip. (The one where they sign.)

After: Now when the CC slip prints, it only prints the transaction info and part where they sign, so we use less paper.