December 2023 Product Updates - US

[jenni]

In this post, you can find updates on the following: 

• Toast Tables - Undo marking a table available or dirty
• Toast Tables - Seat walk-ins directly on ordered tables
• Toast Tables - See guests’ online wait time
• Toast Tables - Start new shifts for servers
• Catering and Events - Cutoff times by business date
• Catering and Events - Editing tax exemption
• Catering and Events - Adjust how item minimums are calculated
• Catering and Events - Customize tip settings
• Toast Integration Partners - TipHaus
• Toast Integration Partners - ExpandShare
• Toast Integration Partners - Zero-In
• Toast Pay - New features
• Toast Shop - Integrations page

Do you have questions or feedback from the Product team? We'd love to hear from you in the comments below! 👇

Toast Tables - Undo marking a table available or dirty

With this new update, if a host accidentally marks a seated table as available or dirty, they’ll now have the option to undo this and restore the party on the table in its previous state. Undoing is available for 30 seconds and can be done via a small notification on the bottom of the screen or by tapping directly on the table.

Learn more here.

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Toast Tables - Seat walk-ins directly on ordered tables

You can now seat walk-ins directly on tables with POS orders, but no party is assigned. This follows our existing merge order functionality for seating reservations and waitlist bookings on tables with POS orders.

Learn more here.

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Toast Tables - See guests’ online wait time

Restaurants using Toast Tables will now see a live preview of guests’ online wait time when adding them to the waitlist or looking at a waitlist booking’s details. This reflects the time range the guest sees via the link texted to them when they join the waitlist.

Learn more here.

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Toast Tables - Start new shifts for servers

You can now start new shifts for servers. Starting a new shift will reset their cover and table counts to zero, ensuring equitable distribution for server rotations if a server is working back-to-back shifts.

Learn more here.

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Catering and Events - Cutoff times by business date

You can now set a cutoff time for takeout and delivery, determining the deadline for guests to submit catering online orders.

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Catering and Events - Editing tax exemption

You can now edit the tax exemption status of an order in open and paid states. You can also add or remove the tax ID on an open or paid order.

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Catering and Events - Adjust how item minimums are calculated

You can now choose if you want modifiers to be considered as part of your minimum item count on an order. Find this setting under 'Add min/max'.
To allow items with different modifiers to count toward the minimum (e.g., boxed lunch options), leave it as checked.
To ensure that modifiers must all be the same to count toward the minimum (e.g., for buffets sold per person), uncheck the box.

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Toast Catering and Events - Customize tip settings

Restaurants using Toast Catering and Events can now customize their tip settings separately for takeout and delivery. There's the ability to turn off tipping, set custom percentages, and set a default tip, which will be pre-selected at checkout.

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Toast Integration Partners - TipHaus

Toast is now integrated with TipHaus, a restaurant management solution that automates tip calculations. Automate tips, daily payments, and custom payroll reports effortlessly. Set your tip structure once, and TipHaus will handle the rest.

Learn more here.

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Toast Integration Partners - ExpandShare

Toast is now integrated with ExpandShare, a cloud-based, mobile training and staff performance platform for restaurants. ExpandShare is used in over 3,000 locations across the country every day. Deliver consistent guest experiences, maintain quality control, and improve employee engagement across all your locations all in an easy-to-use staff performance app, now integrated with Toast for enhanced staff management.

Learn more here.

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Toast Integration Partners - Zero-In

Toast is now integrated with Zero-In, a digital engagement solution for multi-unit operators. Zero-In helps create beautiful, functional, and automated digital experiences, including digital menus, drive-thru systems, queuing displays, ordering kiosks, overhead music, and more.

Learn more here.

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Toast Pay - New features

Toast Pay, formerly known as Scan to Pay, is a free feature included in your POS subscription. Toast Pay has all the benefits of Scan to Pay plus three new features:

• Menu item reviews: Restaurants can monitor menu item quality with guest item reviews and synthesized reporting in Toast Web.
• Guest split checks: Guests can split checks evenly and pay from their phones via Toast Pay, enabling restaurants to turn tables quicker.
• Rebranded experience: Restaurants can impress their guests with the new mobile look that includes their restaurant logo at the top of the Toast Pay checkout page.

Toast Pay is included with the POS, with transactions charged at the card not present rate.
Starting in December 2023, all new Toast customers will automatically get access to Toast Pay. Existing restaurants can update to Toast Pay for free here.

Learn more here.

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Toast Shop - Integrations page

Toast customers can now access and easily add integrations to their Toast account by visiting the integrations page within Toast Shop. Note: Customers must purchase Toast Partner Connect to unlock access to over 200 integration partners.

Learn more here.

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[CFTRVA]

Stop making updates. Nobody wants these updates. 

[ThomasZen]

Incorrect; updates to Toast Tables are regarded kindly and expected by most everyone using the service. It's still a new service and I appreciate these updates greatly.