Ability to Permanently Delete Archived Items

[flyfish66]

Please add the ability to permanently delete from the system selected items that have been archived.

Archived items build up and can create confusion when building menus and groups. I find myself changing names of archived items to include wording like "DO NOT USE", etc...

One time when I asked Toast to clear out archived items it created havoc as some of the properties of those archived items somehow created some crossover confusion, etc...

[rcmck]

I think everyone has access to the menu cleanup tool now. If you don't see it you might not have internal tools permission. https://www.toasttab.com/restaurantmenucleanup/home I think there is some confusion about deleting, not even support can delete a menu item, but you can archive items you don't use so that they don't appear when adding existing items to menu. 

[Tyler_S]

One more time. Archiving is a useless feature when I need to DELETE an item. I never want to see it again, I never want to deal with it, I never sold it, it's never been used ever at any location, it's just in my way of finding things I actually wanted to archive and bring back at a later date.

I suppose it's not surprising that even support can't delete items. In general support is about as useful as a wet paper bag.

The fact they won't allow true deletion is truly mind blowing. It shouldn't be outside the scope of possibility  to write an IF Sales Data Exists; Display Warning "Sales Data Exists for this item, Item cannot be deleted; Else Delete type of check so that you could delete things. My formatting is probably way off for that statement, it's been a long time since I've done anything in that field.

There are a number of things I like about Toast, but at least an equal number of things I dislike. There is absolutely no legitimate reason they could not fix this and allow deletion. Instead all the time is spent making and rolling out a POS screen overhaul that really didn't improve anything it just made it look different. Things like this are one of the reasons anytime someone asks for POS recommendations I always tell them to look anywhere else.

The only reason I haven't begun an earnest search for a replacement myself is because that is a very time consuming task. It is definitely on my list though.

[rcmck]

I was just pointing out the existence of the menu cleanup tool to the person asking about it. But personally before I create a new item I just look for an item I don't use or need anymore and overwrite it, essentially deleting it. 

[Tyler_S]

Looking for an old item to overwrite might work. That's still absolutely not a solution. I shouldn't have too look through my archives for a copy of an old item each time I want create a genuinely new one.

The overwriting is just a workaround to Toast's lazy and/or incompetent approach to the issue.

[flyfish66]

Be careful overwriting old items in archives as you need to check all the properties of those items before doing so , ie: prep stations , sales categories , applicable taxes , modifier groups attached to it etc.