I got the dreaded email... .99 fee starting july 10th

[T1448L]

I Am mostly a takeout spot and I don't accept phone orders. I receive an average of 2500 online orders a month thru toast online ordering channels. I Guarantee I Will have a new system in place by July 10th if I cant get this removed. Toast is not about to make an extra $2500 a month FROM MY CUSTOMERS. Im so fed up. Im sure everyone else is as well. Please fix this toast. 

[au79teahouse]

just curious to ask: do you use toast loyalty/rewards?

[T1448L]

i do not

[Rob]

• Hey @T1448L . Thanks for reaching out with your concerns. We understand how much online ordering means for your business. 
• Toast is continuously investing in new features and capabilities across our platform to help restaurants like yours remain competitive. Specifically with the digital ordering upgrades, we’ve invested significantly in new features to help restaurants retain the guest relationship and avoid costly commissions, such as a direct integrations with Order with Google. We've also added $3K in annual chargeback coverage (up to $250/month) on Toast Online Ordering Channels to help protect your bottom line. 
• Adding a small $0.99 Order Processing Fee paid by guests on orders $10 and over is a way for us to fund continued innovation for our community, avoid costly commissions charged to restaurants, and help keep costs low for guests compared to many other digital ordering platforms.

[T1448L]

Your generic response is not needed.