Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

KDS Fulfillment time tracking

I want to track cook's ticket time performance.  I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need.  I want Toast AI to average the fulfillment time...

Duplicate customer records

Is there a way to clean up duplicate customer records associated with the same phone number?  I have to many instances where I have multiple records for the same customer.  I wish there was a way we could clean this up!

Customer Notes

Is there a way to enter notes on a customer?  For example, a customer that needs to pay first when they call an order in.  Our old POS system would pop up a message box with 'critical' remarks when that customer was selected on the order screen. Than...

House Accounts receipts are printing twice

Hello! I am wondering why it is when I am charging an order to a house account, two receipts print. I don't need any receipt because the guests ordering don't require one. And certainly not two. I'm wasting receipt tape with the this and am hoping so...

Resolved! Configuring Prep time across stations

Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...

Reservation settings

Is there a way to set different quantities of reservations per 1/2 hour? Currently, I’m only seeing having the same # of seats per 1/2 hour all through a shift. So if I book a table of 14, that’s all I can book. I’d like to be able to adjust each 1/2...

Next Seat Button

When the new POS launched, there were Next Seat and Previous Seat buttons in the upper right corner of the order screen.  I don't know if there was an update or something, but the buttons are no longer there.  Has anyone else experienced this?  Does ...

Resolved! Catering Online Ordering Notifications

Hello Toasters!We are finalizing the setup of our catering program with the next step being to go live with catering online ordering to allow guests to order themselves. One of our concerns is how to ensure the team gets notification for an order as ...