Anyone else having issues with their Toast GO 2 handhelds showing a flashing blue question mark above the screen? Started happening to us a week or so ago. None of the devices ever showed that they were in offline mode and the status screen shows eve...
Hello,Is anyone having trouble with rewards accounts not showing in the order screen (either by change customer or look up rewards) but will show on the pay screen when you look under rewards? I am not sure if I am missing something but if there is ...
I was not able to allow waiters to manually fire some courses, as an option. So, if I have this feature, waiters are forced to fire tables to receive payment, which causes a dramatic confusion in the kitchen. Is it possible to fire courses as an "opt...
Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...
Hello,In multiple location setup and the MENU link in the Navigation Bar shows all addresses for all locations. So I created a new Navigation link to url/menu since all the menus are the same. Now I cannot delete or hide either of the Menu Links in t...
Is anyone else experiencing issues with their KDS. Specifically, we have noticed that orders are sometimes only going to the expo screens and other times only to the production screens. Additionally, there have been instances where orders are not sho...
Hi everyone,I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. Aft...
Hi all!We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table ...
Hi! I am having SO much trouble with the Branded Mobile Apps and getting them ready to go live. I did finally manage to get it submitted for Apple, but my submission was rejected because of the "screenshots" I used for the iPad version of the app. I ...
I’m a little surprised gift cards are not available as a payment option for Toast Catering & Events, neither on the back end invoices nor on the guest’s end for invoices or online ordering. I spoke with support and they said the engineering team has ...
I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...
Is there a way to put a tablet into a type of training mode for new hires? I have used POS systems before (Aloha, Micros) where you could use a training POS login number and practice ringing in the items, but then the items order wouldn't actually se...
We have some physical gift cards with mag-stripe that we've had in-use before we started with Toast. We have been using them without issue and planned to run through them before ordering Toast supplied gift cards. Last night I went to activate a card...
Hello Group, We are trying to get a report for our monthly TABC that we have to send in regarding alcohol that was discounted or given away. They want not only just a total but an itemized list of each type of alcohol with costs and discounts. I...
Ok... I need a mobile ordering/KDS Routing expert here.We just turned on Mobile Ordering in our coffee shop. We have the receipts print at our expediter screen. However... we don't need the "Merchant" copy of the receipt to print. Anyone know if ther...
