When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...
I operate Capybara Ramen & Sushi in Clermont, Florida. I recently tested our Toast Online Ordering page with Chrome Lighthouse because of growing concerns about ADA website accessibility.A recent post in a Florida Thai restaurant owners’ group report...
Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...
Hi Toast Community!How come there isn't an options in Discounts to set a MAXIMUM discount. You can set a min/max spend for the discount to work, but shouldn't there be to set the maximum amount an employee or Toast will take off? Or am I missing a ...
How do you connect your bank info at the end of the refinancing process?
Anyone having issues with the July 9, 2026 update abbreviating the number of characters in tab name Our customer first names are being cut off . Does corporate toast not have any clue on actual running a restaurant? Don't they think through ho...
There is an issue when our customers order through the toast app and use rewards points to go towards purchase amount. None of the totals in attached receipt add up. It forces me to refund the customer money they are not owed. Open ticket with custom...
Hello,We are trying to create a specific discount rule for our menu and could use some guidance. We want to set up a promotion where if a customer buys a specific quantity of items (X number of items), they automatically receive a percentage discount...
Some buttons on the POS provide no graphical feedback to indicate whether the button has been pressed. The buttons in the top toolbar (Switch User, All Checks, Lookup Check, the "back" button), the table buttons, the "X" in the upper right corner of...
Anyone having issues with embedding iframe code and it displaying properly? I use untappd for business and its embedded iframe code works like a charm on my previous website I built via wordpress. I am exploring toast websites and have integrated t...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
Looking for help from anyone using Catering & Events, Tips Manager, and MLM together.We operate four locations.Three locations are experiencing an issue where catering gratuities remain assigned to our Default Catering & Events placeholder profile in...
I have an automatically applying discount set up for happy hour. It all works just the way I want it to, but a couple times now it has stacked the same discount twice on items when the server goes to the Pay screen and prints off the receipt. Throu...
I want to track cook's ticket time performance. I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need. I want Toast AI to average the fulfillment time...
We had a customers enter an order on April 30th to be picked up at 5:30pm on May 6th. Today the POS fired the order to be made today and be ready for 5:30, 3 days early. I have never experienced this before, what could have caused this? I have loo...
