There is an issue when our customers order through the toast app and use rewards points to go towards purchase amount. None of the totals in attached receipt add up. It forces me to refund the customer money they are not owed. Open ticket with custom...
Hello,We are trying to create a specific discount rule for our menu and could use some guidance. We want to set up a promotion where if a customer buys a specific quantity of items (X number of items), they automatically receive a percentage discount...
Some buttons on the POS provide no graphical feedback to indicate whether the button has been pressed. The buttons in the top toolbar (Switch User, All Checks, Lookup Check, the "back" button), the table buttons, the "X" in the upper right corner of...
Anyone having issues with embedding iframe code and it displaying properly? I use untappd for business and its embedded iframe code works like a charm on my previous website I built via wordpress. I am exploring toast websites and have integrated t...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
Looking for help from anyone using Catering & Events, Tips Manager, and MLM together.We operate four locations.Three locations are experiencing an issue where catering gratuities remain assigned to our Default Catering & Events placeholder profile in...
I have an automatically applying discount set up for happy hour. It all works just the way I want it to, but a couple times now it has stacked the same discount twice on items when the server goes to the Pay screen and prints off the receipt. Throu...
I want to track cook's ticket time performance. I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need. I want Toast AI to average the fulfillment time...
We had a customers enter an order on April 30th to be picked up at 5:30pm on May 6th. Today the POS fired the order to be made today and be ready for 5:30, 3 days early. I have never experienced this before, what could have caused this? I have loo...
Hey folks. I bought a second Toast flex as a duplicate to our original set up. I'm struggling to set up the second drawer. Can I set up each drawer to respond to each terminal or will it just open randomly? In any case, I'd like to set up the second ...
I have a specific menu item (pre-paid event ticket) that is set to "Deferred" however the sales of this item are showing under net sales like any other item. I want sales of this item to NOT be counted in net sales on the date of purchase so I can ac...
Hello!I've spent the last month and a couple google ads meetings with their GTM tracking team trying to figure out how to track purchase conversions from my google ads and Ive had little success.I'm using Online Ordering Pro, I have both a google tag...
Is there a way to clean up duplicate customer records associated with the same phone number? I have to many instances where I have multiple records for the same customer. I wish there was a way we could clean this up!
Is there a way to enter notes on a customer? For example, a customer that needs to pay first when they call an order in. Our old POS system would pop up a message box with 'critical' remarks when that customer was selected on the order screen. Than...
Hello! I am wondering why it is when I am charging an order to a house account, two receipts print. I don't need any receipt because the guests ordering don't require one. And certainly not two. I'm wasting receipt tape with the this and am hoping so...
