I have been trying to make the BOGO discounts exclusive (cannot be combined with other discount/BOGO discount). BOGO discounts can still be applied to the same check. Not sure it is because I do not set it up correctly or the "Allow with other discou...
We have had several issues when closing a check when the card comes back as Authorized for the initial amount---then, when they add the tip and the server closes out the check, it comes back as Unauthorized. AND---the customer has left. We get stuc...
Why is the EMV Enabled button grayed out?
We have summited so many support requests and called so many times, but we are still not getting any answers a week later! Our 5% surcharge is charging as follows:check subtotal = 100 Service charge (5%) = 5.41Taxes (8.24%) = 8.70--> The service char...
Hi! I am looking for clarification on the "Takeout & 3rd Party Delivery" hours versus "1st Party Delivery". Does Takeout in this case, mean Toast Takeout? or just 3rd Party Takeout? If the former, why are these 2 lumped together (as 1st Party Take...
Hello All - I currently use Teamwork by Spot On to do our scheduling for all three of our locations. We use a core 6-12 team members in all three locations so it's very important for all the schedulers to be able to see each employees availability ea...
Our website's "ORDER ONLINE" button leads to a DoorDash Storefront page where customers can choose one of our locations for ordering. A few days ago, one of the locations stopped showing up on the Storefront page. Though Storefront is a DoorDash prod...
We have three Epson TM-L90 label printers for kitchen tickets. All printers have 58mm spacer and labels loaded. All printers have the same settings in printer settings and toast back-end.However, the print in three different formats.Food printer pr...
Hello, I am looking to put together a toast handheld troubleshooting document for my restaurant. Does anyone have one they have already created to save me some time? Looking for a step by step process or bullet point kind of format. any help would be...
We use old school printed tickets in our kitchen. Frequently we have issues with ridiculously long ticket length.It typically happens with online orders- example a customer orders 30 meals and it ALL PRINTS ON ONE EXTREMLY LONG TICKET. I had a tic...
Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...
Hi There, I am looking for insight into a minor issue we are finding with out auto-fire device for online orders. Normally the ASAP orders fire just fine, and print out right away. However, seemingly at random, we will get a batch of 6 orders printin...
When I set up my delivery partners integration, everything seemed good. I chose to add 1.50 to each item. That carried over. However, I gave a few items that the price is based on size. Those prices stayed the same. I need to know how to get the 1.50...
There are new permissions 1.21 and 1.22 regarding employees using a chat feature. I cannot find any training material regarding these items. Any feedback on how these features work or where I can find training materials?
Phone support is time consuming and is not helpful for sending screen shots! Will Toast reinstate the online help desk? I won't be posting restaurant data to a public forum!
