I want to track cook's ticket time performance. I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need. I want Toast AI to average the fulfillment time...
We had a customers enter an order on April 30th to be picked up at 5:30pm on May 6th. Today the POS fired the order to be made today and be ready for 5:30, 3 days early. I have never experienced this before, what could have caused this? I have loo...
Hey folks. I bought a second Toast flex as a duplicate to our original set up. I'm struggling to set up the second drawer. Can I set up each drawer to respond to each terminal or will it just open randomly? In any case, I'd like to set up the second ...
I have a specific menu item (pre-paid event ticket) that is set to "Deferred" however the sales of this item are showing under net sales like any other item. I want sales of this item to NOT be counted in net sales on the date of purchase so I can ac...
Hello!I've spent the last month and a couple google ads meetings with their GTM tracking team trying to figure out how to track purchase conversions from my google ads and Ive had little success.I'm using Online Ordering Pro, I have both a google tag...
Is there a way to clean up duplicate customer records associated with the same phone number? I have to many instances where I have multiple records for the same customer. I wish there was a way we could clean this up!
Is there a way to enter notes on a customer? For example, a customer that needs to pay first when they call an order in. Our old POS system would pop up a message box with 'critical' remarks when that customer was selected on the order screen. Than...
Hello! I am wondering why it is when I am charging an order to a house account, two receipts print. I don't need any receipt because the guests ordering don't require one. And certainly not two. I'm wasting receipt tape with the this and am hoping so...
Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...
It would be great if a customer's available rewards and total points were visible on top of the ordering page once signed in. Signing into the account should also be simplified.It's confusing for customers to only be able to view their rewards and po...
Is there a way to set different quantities of reservations per 1/2 hour? Currently, I’m only seeing having the same # of seats per 1/2 hour all through a shift. So if I book a table of 14, that’s all I can book. I’d like to be able to adjust each 1/2...
We use TDS (Toast Delivery Services) and want to know how to change an online Pickup order to a Delivery order when a customer inadvertently selects Pickup when they meant Delivery.I tried changing the dining option on the screen to Online Delivery ...
When the new POS launched, there were Next Seat and Previous Seat buttons in the upper right corner of the order screen. I don't know if there was an update or something, but the buttons are no longer there. Has anyone else experienced this? Does ...
We have run into an issue where a table wants to use one form of payment with a set amount and then split the rest of the bill evenly amoung other payments.For example, On a $100 check a guest want to use a $50 gift card first, then split the rest wi...
Hello Toasters!We are finalizing the setup of our catering program with the next step being to go live with catering online ordering to allow guests to order themselves. One of our concerns is how to ensure the team gets notification for an order as ...
