💥 Important Update💥 Transition to the New POS Experience on January 30th

[Rob]

Hey Toast Community! 🍞

This is a friendly reminder that on January 30th, all Toast Customers will be seamlessly transitioned to our New POS Experience!

We understand that change, even when beneficial, can bring questions and feedback. Hence, we have designated this thread as your go-to destination for all discussions related to this update. Our team is committed to supporting you through this transition and will be actively monitoring this thread to address your queries and gather your valuable insights.

How to Provide Feedback or Ask Questions:

1. Post Here: Leave your comments, questions, or feedback directly in this thread.
2. Be Specific: Include specific details or scenarios to help us understand your experience better.
3. Stay Updated: Keep an eye on this thread for responses from our team and helpful insights from fellow community members.

For a deeper dive into the New POS Experience, check out the following link: New POS Experience Resources.

Cheers to your restaurant's growth and success! 🥂
--The Toast Community Team 🍞

Additional Resources

• New POS: FAQ and Troubleshooting
• New POS: Set Up the New POS Experience
• New POS: Manage Tables
• New POS: Manage Orders
• New POS: Manage Payments
• New POS: Shift Review Overview

[jrobertson]

Can I ask if this required change was communicated in any way to those subscribing to your  POS service?  Unsettling surprise today for our staff!  

[Rob]

We have sent several emails and notifications through Toastweb to inform our customers about the upcoming change. We also provided notifications on the terminals for customers to try out the change and get used to it before making it mandatory. Initially, we had planned to make the switch mandatory on January 8th, but we have pushed the date until now to give customers more time to adjust.

[jrobertson]

I haven't received any emails regarding this.   Our restaurant was closed April -December 11th due to a semi truck running into our building but I still should have received communication through email.  Just prior to our reopening we were welcomed by an additional surprise that we needed to buy all new terminals because our 3 yr old equipment was going to be obsolete.  We saw the new layout on new terminals but reverted back to the original layout. The only message that I am aware of us ever receiving on the terminal was yesterday informing us of the permanent change.  Very disappointing considering the $ we put into this.

[MattGF]

With the update today; Open Items are no longer showing on the KDS Screen.