How are other operators handling alcohol discounts in Toast?We need to allow alcohol items to be discounted for things like Happy Hour, daily specials, and manager comps, but exclude them from stackable promotions such as 25% off coupons, mailers, a...
We have discovered a guest that has used a birthday reward in different months of the year. When reaching out to technical help, they have informed me that guests are able to adjust their birthday in their account. Our rewards program is very gener...
Has anyone else been affected by the change that happened today of customer information being censored on the kitchen ticket side?We have printed kitchen tickets and as of today the phone number is blocked out aside from the last 4 digits of the pho...
Hello everyone! We are looking to set up a targeted promotion and want to see if this is possible within our current system.Specifically, we want to create a discount that only applies to a particular customer group. For example, we want our Wine Clu...
When a check is paid with a gift cards and there is a remaining balance paid with a credit card, the credit card receipt for suggested gratuities only show the suggested gratuity for the remaining balance and not the original total. Is there a way to...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
Looking for help from anyone using Catering & Events, Tips Manager, and MLM together.We operate four locations.Three locations are experiencing an issue where catering gratuities remain assigned to our Default Catering & Events placeholder profile in...
I'm looking for additional best practices. We have 2 KDS screens in the BOH. One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders. When on online order comes in, the main KDS prints a k...
I run a restaurant where we have servers and I'm having an issue confirming the cash activity at the end of the week. I am not sure if it's an issue with how the servers are closing out their shift, with how they use the register, or a mix of both.We...
I have a specific menu item (pre-paid event ticket) that is set to "Deferred" however the sales of this item are showing under net sales like any other item. I want sales of this item to NOT be counted in net sales on the date of purchase so I can ac...
this seems a necessity with multiple stores, matching up monthly cash deposits with bank deposits. Our book keeper desperately needs this if total cash deposits entered into toast report does not match bank. Just need an exel export of daily cash dep...
I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...
Is there a way to clean up duplicate customer records associated with the same phone number? I have to many instances where I have multiple records for the same customer. I wish there was a way we could clean this up!
Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...
Can anyone who has used this setting to either void or close out open orders to a system payment type give any feedback on it? I'm curious if it also closes *scheduled* future orders, which would be a huge issue. Also, if you do turn the setting on, ...
