I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...
Is there a way to clean up duplicate customer records associated with the same phone number? I have to many instances where I have multiple records for the same customer. I wish there was a way we could clean this up!
Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...
Can anyone who has used this setting to either void or close out open orders to a system payment type give any feedback on it? I'm curious if it also closes *scheduled* future orders, which would be a huge issue. Also, if you do turn the setting on, ...
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
I need advice on moving our wine club members to a Toast-driven membership or subscription program. We are trying to consolidate our systems. Is there an integration or part of Toast that allows us to charge a monthly subscription fee to customers of...
When a check is paid with a gift cards and there is a remaining balance paid with a credit card, the credit card receipt for suggested gratuities only show the suggested gratuity for the remaining balance and not the original total. Is there a way to...
I'm looking for additional best practices. We have 2 KDS screens in the BOH. One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders. When on online order comes in, the main KDS prints a k...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
In my diner we have an al a carte menu as well as a basket menu. Say i have an a la carte cheese burger, and a cheese burger basket, is there a way i can ensure that those two items are interconnected? As if i run out of burgers i could mark one burg...
For my restaurant i have a situation that I am not sure how to solve.... I'm embedded within a office building. The company wants to setup a fixed monthly tab for 2 of their departments - For Ex: - $1000 a month for each department. Anyone from a ...
we are opening a restaurant that is using the mobile to go and using QR codes for the guest to order from the menu. The ID integration according to Toast cannot be used in restaurants with the mobile to go. Does anybody have a similar concept and if ...
I have searched extensively and I have not been able to find anything on Employee Abuse with Loyalty Rewards points. Recently, over the last several months I have noticed reward points have been out of control in redemption. So I decided to dig in an...
Hello All - I currently use Teamwork by Spot On to do our scheduling for all three of our locations. We use a core 6-12 team members in all three locations so it's very important for all the schedulers to be able to see each employees availability ea...
We are an assisted service pub, guests order at a central order point but from that point we do full service. When the order goes to the KDS we then deliver a caddy with salt, pepper, napkins and cutlery. On quieter days we won't have someone fixed t...
