ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
TO SET UP AN OFFSITE FOOD TRUCK, WHAT DO I NEED TO OPERATE? I ASSUME A HANDHELD, BUT DO I NEED A KDS? DOES THE HANDHELD COME WITH A PRINTER? THE SETUP WOULD BE A CASHIER TAKING ORDERS INSIDE OF THE SITE, SENDING ORDERS TO AN OUTSIDE FOOD TRUCK. IS T...
The recent aws outage which caused havoc on the customers of toast taught us that we need to learn how to adapt to an off the grid situation. The offline mode did not work AT ALL. We lost all but one of our stations and we were not able to print ti...
I was looking to run a time card report on an archived employee. She was being rehired. She left over 2 years ago to take care of a family member.. Toast POS Employee report will not let me run a report for an employee past 25 month limit. Back ...
I know that many places only use third party delivery services for their deliveries - but for the ones who still use in house delivery drivers, do you still take phone calls for delivery orders? We stopped taking credit card payments for phone in del...
When will Toast offer the option to select a different menu for delivery with Toast, different from the pick-up option online? I would love to use Toast for delivery but don't because there are items I don't want delivered and can't hide those items...
How have you built out multiple menus in Toast with the same menu items? We have mulitple menus set up in our back end (Dinner, Lunch, Happy Hour, etc.) where many of the same items are offered in each of those menus. For example, a plate of pasta ...
Hello,We utilize the credit tip audit during our shift reviews to verify manually entered tips. I only see the ability to turn this off or on, not to distinguish between manual and digital credit card entry. Can we signify which tips were entered man...
We run Toast Retail and run Toast in our restaurant (2 "locations"). On the retail side we use a scale generated embedded barcode to read price. Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts. T...
HiSometimes when you open a check, but exit without adding anything, it doesn't show as an open check, but ToastNow reflects this as an open check. Its odd, I try to judge if the restaurant is busy based on the number of open checks, but often i get ...
How do we setup the menu for Build your own concept to manage the Inventory and track the actuals vs theoretical. We are like a Chipotle concept and customers choose different protein options and can choose either just 1 protein or half and half of 2...
Is there a way for my FOH team to edit the seat number on an item that has been sent without giving them permission to edit any other modifications post send? It seems like the seat number is grouped in with all other item modifications which is frus...
I've been using TOAST for 5 years and have submitted 30 + Feature Requests. None have been implemented.The biggest issue is zero transparency.We don't know how many other restaurants want the same features.We don't know if TOAST is working on them.I...
I need advice on moving our wine club members to a Toast-driven membership or subscription program. We are trying to consolidate our systems. Is there an integration or part of Toast that allows us to charge a monthly subscription fee to customers of...
We have several hundred $ each week in uncollectible tabs that are the result of us doing a $25 Pre-Auth at Order then the order ends up being $100 and at closing the card declines. Why cant TOAST let us retry the card on file until it goes through? ...
