I just got this system a week ago and I'm still trying to figure things. When I am on my payment terminal and a customer hands me their check. I look for their check by number but it looks all jumbled. Is there a way to keep it organized my check num...
So ever since our restaurant has switched to toast the end of night safe count is usually off. Before we switched it was never under five dollars or over five dollars. But since we switched its been very random. One day itll be -87.68 the next day it...
Adding a modifier, removing fries, SUBTRACTING $-1 off the entreeIs this possible? if yes, how?Thanks,
We have a bar that is on our Toast system. We just went live last night, however today is the first day the bar is open and the bar tender is the one prepping the drinks. We noticed that the drinks are still going to the Expediter display over in t...
I have created my menu. Doubled check my "visibility" setting. When I go in to add an order. My menu is not an option. How do I import or make visible?Thanks
Hey Toast experts!I need to change the availability of our main food menu from all the time, to all day M-F and dinner only Saturday and Sunday. I am struggling to figure that out, as it doesn't seem to allow me to select times for specific days. Is ...
We have a high volume, fast paced quick serve restaurant/bar. We've been doing paper receipts and open tabs with pre-auth. I recently added a customer screen to only one terminal as an experiment. BUT, we still wanted to be able to offer open tabs, s...
Toast has implemented an automatic, non editable, non adjustable, online order processing fee of $0.99 on every order over $10.00. Their reasoning is just a bunch of rhetoric to make more money - this time off of our customers! It is unfair to our ...
Questions for those of you using Toast for online ordering (see below for my thoughts and some details of things we've seen):What are your thoughts regarding each of the Toast Online Ordering platforms (see below for some, maybe all, of the options)H...
I'm a Toast newbie, so go easy on me.Right now when someone makes an online order via Google, the order is sent directly to the Kitchen and a ticket is printed at our Kitchen Prep Printer. Which is great. But, immediately after, the online order's Gu...
Anyone have issues with FOH staff voiding cash payments after the ticket is closed? We have video of the sale being made, and then the ticket voided later in the day or at end of day.HOWEVER, Toast is telling us that if the payment is captured, even ...
I work in a fast paced brewery/restaurant. When a guest wants to start a tab, I take their CC and swipe it. However, the system only stores their name (and items on their tab). When they come back to pay their tab, I have to get their card again t...
Can someone that actually knows a little about toast pay cards give me call?? This system with Tips is a nightmare and needs to get better!! Servers who are making 250-300$ are getting deposits of 17$ and when I call toast they cant explain why and ...
Looking for input in regard to the below situation and best practices. Here is the example we are working with:Server rings in a loaded taco, but the kitchen accidentally makes it as a regular not loaded.The customer is given the option to have the t...
We had a customer who left with their signed receipt which had the tip amount on it. They left the receipt in an envelope the next day with an apologetic note. Obviously, our payments batched overnight. Is there a way to adjust this tip on that payme...
