💥 Important Update💥 Transition to the New POS Experience on January 30th

[Rob]

Hey Toast Community! 🍞

This is a friendly reminder that on January 30th, all Toast Customers will be seamlessly transitioned to our New POS Experience!

We understand that change, even when beneficial, can bring questions and feedback. Hence, we have designated this thread as your go-to destination for all discussions related to this update. Our team is committed to supporting you through this transition and will be actively monitoring this thread to address your queries and gather your valuable insights.

How to Provide Feedback or Ask Questions:

1. Post Here: Leave your comments, questions, or feedback directly in this thread.
2. Be Specific: Include specific details or scenarios to help us understand your experience better.
3. Stay Updated: Keep an eye on this thread for responses from our team and helpful insights from fellow community members.

For a deeper dive into the New POS Experience, check out the following link: New POS Experience Resources.

Cheers to your restaurant's growth and success! 🥂
--The Toast Community Team 🍞

Additional Resources

• New POS: FAQ and Troubleshooting
• New POS: Set Up the New POS Experience
• New POS: Manage Tables
• New POS: Manage Orders
• New POS: Manage Payments
• New POS: Shift Review Overview

[au79teahouse]

Go to your KDS >> device setup >> scroll all the way down and find ticket display option >> check all items or check "ticket with no course"

[MattGF]

All of the check boxes are already checked....   

[au79teahouse]

Just test it. Mine is showing open items as expected. I understand you already checked the setting. But I just want to make sure we checked the right spot again.

[MattGF]

Ok, it's showing up on the KDS now; but it's also showing up in the Bar.  I should be able to figure that out.  Thanks. 

[MattGF]

We utilize Seat numbers.  Before when entering food items, the system would prompt to select seat number; now you have to manually select the seat before you enter items.  Is there a way to revert back to the other way?  Servers are not remembering to manually select seat numbers.