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Issue with names on the KDS that support is unable to resolve.

I am also having issues with Doordash displaying DD instead of the customers name, starting with he latest update. 

No changes to any settings. 

 

Same issue as https://community.toasttab.com/t5/restaurant-operations/issue-with-names-on-the-kds-that-support-is-...

Their solution did not resolve my issue. Its also messing up the order ready screen.

2 REPLIES 2

Also only showing first name for all orders, same as theirs was. 

Rob
Community Manager
Community Manager

Sorry to hear about this issue! Do you have a support case open?



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com