Did they even show this KDS screen to a single restaurant before launching it nation wide? How do some of these features even make it past testing. It's like no one working on this stuff has even stepped foot into a restaurant kitchen.Now when a ne...
Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...
Currently my restaurant uses the new KDS experience in dark mode. We have a couple production items on our salad/Fry KDS and the production item count has been very helpful. However, currently the text for the count itself goes from grey when the cou...
We are long term Toast users/fans and are expanding our flagship location. In this expansion, we will have a second bar.I am looking for what others are doing? I wish it was possible to route kds prep stations by either (a) the terminal or (b) job...
I think it would be awesome if I could put an internal note not visible to customer on a gift card comp that would trigger an automatic customer note on the tickets when the gift card was redeemed.When I send an e gift card to bring a customer back o...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
Currently when a server enters in apps and entrees and sends to the kitchen, the apps and entrees show as 2 different cards on the KDS instead of just one card even though it's the same table. Any way to combine it into one card for one table?
We have a prep station KDS for the barista to make drinks from and another prep station KDS to run the drinks from. The barista makes the drinks and the order gets fulfilled on the other screen when someone takes the drinks to the table. The baristas...
We recently switched to KDS screens. Some of our locations do heavy carryout business where we have an expo station that handles dine-in orders and another station that expedites carryout orders. All orders come from the same prep stations. Is the...
Does Toast have item cooking timer, where the KDS automatically counts down prep time after a chef confirms start cooking the order, and then flashes to remind them when it's done?
I'm looking for additional best practices. We have 2 KDS screens in the BOH. One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders. When on online order comes in, the main KDS prints a k...
I want to track cook's ticket time performance. I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need. I want Toast AI to average the fulfillment time...
I wanted to know if there is a way to get better KDS reporting such as:Time of prep of itemsClock in as expo and see how you can measure his time of sending tickets What Items are taking too long to make or the one that are fast to make for me those ...
Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...
Does anyone else have this problem? When I do a reorder from what a customer ordered last time, the new ticket is populated with the items but when I finish taking the order it doesn't go to the Kitchen Display Screen.
