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Loyalty Settings Locked?

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JesseQ
Soup III

‎08-15-2023 06:17 PM

I'm trying to change the settings of our loyalty program, specifically the fraud alert setting, but its not allowing me to change anything.  The button are greyed out and aren't doing anything when I try to click them.  What do I need to do to change these settings

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JesseQ
Soup III
In response to rcmck

‎08-16-2023 09:02 PM

Was just able to figure this out.  There was another owner account set up when we started.  When we went in through there, i was able to adjust settings. Thanks for the help

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rcmck
Dessert I

‎08-15-2023 06:35 PM

Are you the account owner? Check that you have permissions 4.13 Customer credits and reports enabled. 

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JesseQ
Soup III
In response to rcmck

‎08-15-2023 07:06 PM

Yes I am, and do have the permission enabled

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rcmck
Dessert I
In response to JesseQ

‎08-15-2023 07:17 PM

Possible to share a screenshot of what you are seeing? 

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