Hello,Our restaurant is experiencing tickets double printing. All of our groups and items are programmed with their designated prep stations correctly. However, for food the tickets are printing out a second time at our expeditor. When I change it...
A challenge with selling fresh produce in a retail setting is that the barcode for the item frequently changes throughout the year based on what supplier has the item available fresh.Currently Toast does not support multiple barcodes for one item, wh...
Over the past week I've noticed changes being made in the back end that is affecting my business. First off, some products pricing was reset to random prices. For example, we sell muffins for $2.50 each but those muffins were set to $0.04, $0.05 and ...
Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...
I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...
Hello,Is anyone having trouble with rewards accounts not showing in the order screen (either by change customer or look up rewards) but will show on the pay screen when you look under rewards? I am not sure if I am missing something but if there is ...
I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and d...
Is anyone else experiencing issues with their KDS. Specifically, we have noticed that orders are sometimes only going to the expo screens and other times only to the production screens. Additionally, there have been instances where orders are not sho...
Hi there,I have a fairly short sandwich menu but I do offer different breads. Although I have the system changing the bread I want to know how it can change the ingredient amounts with the bread change? A half sub gets less than a full sub. A wrap ge...
Hi all!We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table ...
So my restaurant is a first-come first-serve style casual dining. We love using Toast but a feature that would allow our expo to send a notification to the POS's when they need hands would be amazing. I have tried using the POS notification that is a...
Got a hiccup in my invoicing. Setting up item in our library, and when it comes to Meats that are sold by the case but priced by the pound are giving me fits. I have added a screen shot of the inventory side. It just is not making sense when we lo...
Hi,Looking for help setting up two separate "Brands" within the POS system...typically I would call them "Revenue Centers" but Toast does not refer to them the same way.We have two POS systems that must be identical...one storefront that has two bran...
We have some physical gift cards with mag-stripe that we've had in-use before we started with Toast. We have been using them without issue and planned to run through them before ordering Toast supplied gift cards. Last night I went to activate a card...
Hello Group, We are trying to get a report for our monthly TABC that we have to send in regarding alcohol that was discounted or given away. They want not only just a total but an itemized list of each type of alcohol with costs and discounts. I...
