Order Sending before payment

[CharlesW]

We are a fast casual concept that in some locations takes the order on the POS and sends the order to the kitchen to prepare the order.  We have issue with in store orders firing to the KDS before payment.  We would love to not send the order to the kitchen until payment is completed.  Right now it sends to the KDS when you hit the Pay button but many customers will decide to add something after the cashier hits pay.  This ends up creating a second ticket in the KDS and in turn does not get bagged together so the customer ends up missing food.

Anyone else dealing with this?

[rcmck]

The KDS will always show changes or voids (this depends on weather or not changes are allowed on sent items or not) if  you want printed tickets to show you would turn on print ticket changes in kitchen settings. 

[au79teahouse]

I believe you may need to reach out to one of the Toast agent and ask about it. The "Send Order After An Order Is Paid" feature did not work at all when we first launched. I brought this up Toast. After several months (not sure how long it had been), there was an update and voila it works now.

It will be nice Toast can add patch note to each update so it is easier to understand what has been implemented.

[au79teahouse · Accepted solution]

I believe you may need to reach out to one of the Toast agent and ask about it. The "Send Order After An Order Is Paid" feature did not work at all when we first launched. I brought this up Toast. After several months (not sure how long it had been), there was an update and voila it works now.

It will be nice Toast can add patch note to each update so it is easier to understand what has been implemented.

[CharlesW]

Yes this did work, I just have not been able to get back in here to thank you for that.  Amazing!!!

[Rob]

Perfect! Thanks for coming back to mark it solved!