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Order Sending before payment

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CharlesW
Soup II

‎11-22-2022 03:21 PM

We are a fast casual concept that in some locations takes the order on the POS and sends the order to the kitchen to prepare the order.  We have issue with in store orders firing to the KDS before payment.  We would love to not send the order to the kitchen until payment is completed.  Right now it sends to the KDS when you hit the Pay button but many customers will decide to add something after the cashier hits pay.  This ends up creating a second ticket in the KDS and in turn does not get bagged together so the customer ends up missing food.

Anyone else dealing with this?

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au79teahouse
Community Ambassador

‎12-02-2022 11:08 PM

I believe you may need to reach out to one of the Toast agent and ask about it. The "Send Order After An Order Is Paid" feature did not work at all when we first launched. I brought this up Toast. After several months (not sure how long it had been), there was an update and voila it works now.

It will be nice Toast can add patch note to each update so it is easier to understand what has been implemented.

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Rob
Community Manager
Community Manager

‎12-05-2022 02:46 PM

Hey, @CharlesW if you still need help with this feel free to reach out via Dm's with your restaurant info for further help!
 



Robert Anderson, Community Manager
Toast

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moleary
Soup I

‎03-20-2023 04:24 PM

You can always go back and edit that order and it will send the up to the kds with the same ticket number, just and updated version. If you need the steps to do this let me know and I will send them to you.

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