11-24-2023 07:51 PM
I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the payment status. During busy times, our staff could easily identify which orders required payment and confidently handle them. However, with the transition to Toast's kitchen slip, this information is missing. When there are 15 orders ready, I have to navigate through all the orders on the POS screen, which takes a long time to determine the payment status. There should be a field or indicator displaying whether the order is paid online or not on the kitchen slip so staff can simply hand over the food without being worried asking to pay twice, or if anyone has any other suggestions that can save time during busy time to determine order payment status I will be a great help.
11-25-2023 01:29 PM
You are welcome! Did you uncheck the send to expediter too?
11-25-2023 01:36 PM
No it was already unchecked.
11-25-2023 01:39 PM
Hmm, and you are getting just an expediter ticket with the payment status at the kitchen printer with this configuration?
11-25-2023 01:42 PM
Yes. I am actually not at the restaurant but I did confirm by calling and looking at tickets . Let me knw if you want me to specifically check any setting or verify anything from the restaurant.
11-25-2023 01:48 PM
Ok, if it is currently working how you want and the restaurant is open I would just leave as is for now. I am curious to see some other screenshots of some other settings though, I will follow up later in a direct message if that is ok.