Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

TDS on KDS

Would love to see on our KDS for our pizzeria to show when a driver is assigned to the order instead of me going to orderhub and checking.  It would be nice to see it right below the order number once its been assigned and shows a pick up time?   Thi...

Linking pos to printer

I have a food trailer next to my brick and mortar. I have the Ethernet and all that it takes to respond to the main system. I want to run the trailer off my existing system and print, take credit cards from the station I have in the trailer. What’s m...

Preauthorizing Credit Cards with Chip

Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauth...

Handhelds dropping WIFI

We've recently started having issue with our handhelds randomly dropping their WIFI connection during service.  I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end.  W...

Auto-Clock outs are a problem

Hello,   we sometimes have a decent number of employees who forget to clock-out and therefore are auto-clocked out at 5am by the system.  This is easy to see in the labor reports,   however,   a manager must manually check every day and action this. ...

Toast Go 2 Handhelds

Hey all!We are currently running 4 handhelds in addition to our 5 POS. We have a relatively large space, and our handhelds are constantly going offline, to the point that we cant use them. We have taken to assigning one handheld to each room and leav...

Resolved! Calculating Tip Out on Checks

Hello,I am new to this on paying tips on checks... I need advise and help! We calulate the tip out to bussers and runners from the net sales from each server.  Then I take the amount and split it based on who was working for that day.  Does anyone kn...

Resolved! Enter Visa Net Payment

Scenario: Customer pays with credit card, but only writes the net charge (including tip) amount on the receipt. Is there a way to enter the net charge and the system auto-calculate the tip amount?

Daily reports

we get daily reports for total sales and details via email. BUT IT WOULD BE NICE, IF WE GET REPORTS WITH TOTAL AMOUNT OF CREDIT CARDS $$ AND CASH $$$.SO, IT EASY TO COUNT DRAWER DAILY.

EDI

Does anyone know if there is a way to create an EDI feed between Toast and Paycom. I would like to be able to export Tips and punches directly into our payroll system.

Resolved! Sub-Out items going to a Specific Printer

So, our Salads are set to send to a specific printer in the kitchen for the Salad Prep Station.  That works great; however, when a customer wants to sub out---say french fries for a salad in one of our Sandwiches items  (where fries come with it), th...

Resolved! Paid In's

Hi,Sometimes we have employees that will purchase something from the restaurant ( ie: bottle of wine or uncooked food) that we charge wholesale, and do not have a "check" to close.  We have always been able to do a "paid in" with other systems.anybod...