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tap to pay works but not swipe or chip reader on main payment terminal

DavidBrock
Soup II

‎01-09-2025 10:29 AM

So today my chip reader and swipe stopped working. I can still do Tap to pay but not all card that come thru are tap. i would then have to Key in all cards that don't. I've tried resting the kiosk, I did I full power down, I've cleaned the reader, and I've even tried looking for updates. nothing I have tried is working so if anyone else has an idea  before I call Tech support that would be great. Thank you guys.

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1 REPLY 1

au79teahouse
Main Course III

‎01-10-2025 12:19 PM

Did you try to unplug usb of the card reader and plug it back in? After all, it's better to call Toast support so they can walk you through the troubleshooting steps and send you a replacement if possible.

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