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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Loyalty

We are unable to close out some checks because we have gotten the following error message… “Error validating loyalty account”. Has anyone seen this before and can you tell me what the solution was? 

Butcher case meat pricing

Hi - I have a retail section of the restaurant which includes a butcher case.  The prices of the meats in the case are subject to different pricing.  What would others recommend for how to price this?  Open Price?  If I did that, then I would need to...

TDS on KDS

Would love to see on our KDS for our pizzeria to show when a driver is assigned to the order instead of me going to orderhub and checking.  It would be nice to see it right below the order number once its been assigned and shows a pick up time?   Thi...

Linking pos to printer

I have a food trailer next to my brick and mortar. I have the Ethernet and all that it takes to respond to the main system. I want to run the trailer off my existing system and print, take credit cards from the station I have in the trailer. What’s m...

Preauthorizing Credit Cards with Chip

Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauth...

Handhelds dropping WIFI

We've recently started having issue with our handhelds randomly dropping their WIFI connection during service.  I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end.  W...

Chargebacks

Has anyone seen an increase in in-disputable chargebacks? We are getting wrecked by these currently with one or two a week. I always submit a signed physical receipt and still lose the dispute. Ideas?

Toast Website

I am looking for someone to help guide us through creating a solid website for our operations in Toast. Do you know of anyone.    Cheers!! Rich 303-881-7057

Auto-Clock outs are a problem

Hello,   we sometimes have a decent number of employees who forget to clock-out and therefore are auto-clocked out at 5am by the system.  This is easy to see in the labor reports,   however,   a manager must manually check every day and action this. ...

Toast Go 2 Handhelds

Hey all!We are currently running 4 handhelds in addition to our 5 POS. We have a relatively large space, and our handhelds are constantly going offline, to the point that we cant use them. We have taken to assigning one handheld to each room and leav...

Resolved! Calculating Tip Out on Checks

Hello,I am new to this on paying tips on checks... I need advise and help! We calulate the tip out to bussers and runners from the net sales from each server.  Then I take the amount and split it based on who was working for that day.  Does anyone kn...

Resolved! Default Modifier Pricing

Hey all!Looking for a quick answer on this. I am trying to set default modifiers for food items by overriding the default modifier section for each modifier group. Each modifier has different pricing (i.e bacon costs X, turkey costs Y, and crab dip c...

Resolved! Enter Visa Net Payment

Scenario: Customer pays with credit card, but only writes the net charge (including tip) amount on the receipt. Is there a way to enter the net charge and the system auto-calculate the tip amount?

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