Just wanted to introduce ourselves! My husband and I are very experienced Toast users with multiple integrations including KDS, MarginEdge, Toast Go Handhelds, Catering, Online Ordering, Waitlist & Reservations, Loyalty, ...We are located in Ocean Ci...
Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.This appears ...
So today my chip reader and swipe stopped working. I can still do Tap to pay but not all card that come thru are tap. i would then have to Key in all cards that don't. I've tried resting the kiosk, I did I full power down, I've cleaned the reader, an...
Our restaurant has counter service quick service coffee and take out as well as sit down table service. I have been trying for months to get help but toast seems to have no idea what I'm trying to accomplish. I have paper credit card slips for the d...
Hi everyone!We’re looking for a solution for the following challenge:Location A uses a Kiosk for guests to order takeout beverages such as coffees, sodas, iced teas. Location B does not have a Kiosk, but instead offers digital menus at each table for...
If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future. Is there a way to block or "mark" guests by name, phone number and/or email addres...
We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i ...
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
Is anyone else having issues with their card swiper? I've changed mine out 4 times now and feel like Toast is scamming us since they charge more for a keyed CC. They should be obliged to make sure we have a properly functioning swiper before up-charg...
This might be answered and I just cant locate it. But is there a way to force a name entry when guests are putting on orders on kiosk.
We have two printers and POS's at opposite ends of the bar. When we are busy, it's easy to miss when a customer chooses to print a receipt and forgets to ask for it. Is there a way to add a POS notification on the server's side to give a customer the...
My Toast Tap, Direct Attach device (self service kiosk) is not processing credit cards via tap or chip. Only swipe works. Any suggestions or similar experiences?Dominic
We have launched Order and Pay as our standard order method at one our of concepts - however we are finding that a few guests are ordering, eating/drinks, and then leaving while leaving their tab open. We move to close out the pre auth and their paym...
Hello, I'm looking for a way to allow my employees to take a credit card payment using the stationary POS system without the POS prompting the customers screen to sign and tip, so that they may bring the customer a receipt to sign.
