If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future. Is there a way to block or "mark" guests by name, phone number and/or email addres...
We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i ...
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
Is anyone else having issues with their card swiper? I've changed mine out 4 times now and feel like Toast is scamming us since they charge more for a keyed CC. They should be obliged to make sure we have a properly functioning swiper before up-charg...
This might be answered and I just cant locate it. But is there a way to force a name entry when guests are putting on orders on kiosk.
We have two printers and POS's at opposite ends of the bar. When we are busy, it's easy to miss when a customer chooses to print a receipt and forgets to ask for it. Is there a way to add a POS notification on the server's side to give a customer the...
My Toast Tap, Direct Attach device (self service kiosk) is not processing credit cards via tap or chip. Only swipe works. Any suggestions or similar experiences?Dominic
We have launched Order and Pay as our standard order method at one our of concepts - however we are finding that a few guests are ordering, eating/drinks, and then leaving while leaving their tab open. We move to close out the pre auth and their paym...
Hello, I'm looking for a way to allow my employees to take a credit card payment using the stationary POS system without the POS prompting the customers screen to sign and tip, so that they may bring the customer a receipt to sign.
Hello-I'm having trouble locating where the Toast onboarding team was able to help me upload the logo on our main screen and also put a quick greeting on the lock screen of the POS before my employees log into to help customers. I've looked up and do...
It would be very helpful if a menu would be possible to choose different times and days.For example now I had to duplicate the same Menu so I can have it available M-F 11 am to 10 pm and Sundays and Satudays from 2pm to 12 amIn the same way, I would ...
About 2 weeks ago, you could place things on hold and when you highlighted a single item, you could send it while everything else would stay on hold. Now, when you try to do the same thing, it will send everything on hold regardless of what you have ...
Trying fiquare out how to set a delay for takeout without having to manually do it every time. And not have to turn on online ordering. We do to go over the phone, or walk in only.
How can we hold a order that has already been sent just like you can rush one.
