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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Resolved! Schedule Enforcement Issues

Hello!I am having an issue with schedule enforcement. We need to make it so employees cannot clock in more than 15 minutes before their shifts start. We have schedule enforcement set up on Toast for the desired timeline - I used my desktop to set it ...

Resolved! Kiosk ordering time

Is there a way to set ordering times for the kiosk?We have a kiosk placed at the front, and occasionally, guests use it to place orders even during our closed hours. While I am aware of the option to set menu availability, we still need to keep the m...

Separate POS and Kiosk Menu

Hi, we would like a way to separate the menus on our POS and Kiosk.We can change the menus from the POS to online ordering but not the Kiosk, which makes it harder to cater certain items to takeout customers. Will this ever be a feature?

Blocking guests from OAP

If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future.  Is there a way to block or "mark" guests by name, phone number and/or email addres...

Toast Tap, Direct Attach

My Toast Tap, Direct Attach device (self service kiosk) is not processing credit cards via tap or chip.  Only swipe works.  Any suggestions or similar experiences?Dominic

Kiosk issues

We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i ...

Toast Website

Im having issues with my Toast website not correctly showing my menu items. I was making some email campaigns to hopefully drive up my online sales. When I click my 'order online' button on my website it takes me to our toast website. The link works,...

Help in Ocean City, Maryland

Just wanted to introduce ourselves! My husband and I are very experienced Toast users with multiple integrations including KDS, MarginEdge, Toast Go Handhelds, Catering, Online Ordering, Waitlist & Reservations, Loyalty, ...We are located in Ocean Ci...

Resolved! New Kiosk UI having problems with Gift Cards?

Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.This appears ...

Quick service and Table service

Our restaurant has counter service quick service coffee and take out as well as sit down table service. I have been trying for months to get help but toast seems to have no idea what I'm trying to accomplish.  I have paper credit card slips for the d...

Kiosk Visibility

Hi everyone!We’re looking for a solution for the following challenge:Location A uses a Kiosk for guests to order takeout beverages such as coffees, sodas, iced teas. Location B does not have a Kiosk, but instead offers digital menus at each table for...