I believe it would be helpful if I could see a log of when (and who) turns our online ordering system on snooze and when it is turned off. I am finding the system off or with snooze warnings in the morning, and I want to know when it is happening so ...
Hi Toast Team,First off, thank you for continuing to invest in the Toast ecosystem. We’ve been heavily focused on self-ordering and kiosk experiences in our operations, and I wanted to share some honest feedback and feature requests that I believe ma...
If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future. Is there a way to block or "mark" guests by name, phone number and/or email addres...
Just wanted to introduce ourselves! My husband and I are very experienced Toast users with multiple integrations including KDS, MarginEdge, Toast Go Handhelds, Catering, Online Ordering, Waitlist & Reservations, Loyalty, ...We are located in Ocean Ci...
I have been having issues with processing credit cards that are manually entered. A few have gone through, but most are rejected. Is there something that can be done to solve this issue?
Hey, I need info on host tablet operations.
Hello!I am having an issue with schedule enforcement. We need to make it so employees cannot clock in more than 15 minutes before their shifts start. We have schedule enforcement set up on Toast for the desired timeline - I used my desktop to set it ...
Is there a way to set ordering times for the kiosk?We have a kiosk placed at the front, and occasionally, guests use it to place orders even during our closed hours. While I am aware of the option to set menu availability, we still need to keep the m...
Toast has a lot of options that we are using to incorporate technology into our many locations; order and pay, online ordering, and kiosks. However we have run into some very troublesome issues that I am hoping there is a work around.1. Mobile & Pay ...
Hi, we would like a way to separate the menus on our POS and Kiosk.We can change the menus from the POS to online ordering but not the Kiosk, which makes it harder to cater certain items to takeout customers. Will this ever be a feature?
We have a family pack. The pack is configured to allow customization per item in the pack. The customization however does not display on the ticket or in the kitchen properly. It just jumbles everything together and you cannot see what goes to what. ...
My Toast Tap, Direct Attach device (self service kiosk) is not processing credit cards via tap or chip. Only swipe works. Any suggestions or similar experiences?Dominic
We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i ...
Im having issues with my Toast website not correctly showing my menu items. I was making some email campaigns to hopefully drive up my online sales. When I click my 'order online' button on my website it takes me to our toast website. The link works,...
Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.This appears ...
