I just received an email from toast team stating that starting on October 1st, Instead of your restaurant paying DoorDash directly, Toast will automatically withhold applicable Toast Delivery Services fees from your daily settlements (including any tips) on a per order basis. Im hoping and wondering if there is a way to opt out of this for a few reasons:
#1- delivery issues/refunds from doordash. that usually shows up on my monthly invoice and makes it very easy for me to reconcile.
#2- when I get an invoice at the end of the month, I have 30 days till its due and Additionally once its due I can pay with a credit card which gives me even more time until i need to pay that. with the new way toast will deduct it from my daily sales, giving me less flexibility with my money.
#3 I cancel on average 20 orders a month from doordash either because customer canceled, or bigger orders that I don't trust doordash with. How will toast know that i canceled the order? with the monthly invoice, I can review and make sure I wasn't charged for the canceled order.
#4 Delivery fee discounts. I do over 100 Delivery by doordash orders per week, which gives me a discounted pricing on the flat rate that doordash charges. With toast taking the money out of my daily settlements, how would that work?
While I understand how this can be very beneficial for certain restaurants. I would very much prefer to continue paying my doordash invoices directly to doordash. Please let me know if I can opt out of this feature.
Thank you!
