We switched to ShipDay from Toast Delivery Services last month for takeout and catering deliveries -- their guest rates are significantly lower, delivery radius larger, and they offer far superior customer service... we've been very happy with the service. Toast Support assisted with the integration, and ShipDay is an "integration partner" of Toast.
This week, we transitioned to Toast Tips Manager, and I've been closely reviewing each day's tips report. I was shocked to find that *delivery* fees and tips are paying out to my in-house team, despite the fact that they are setup to be closed to the Delivery user (we are billed and auto-debited for them by ShipDay)... which means I have been double-paying out delivery fees and tips at three locations for the entire time.
See below reply from Toast Support - they are indicating it is NOT POSSIBLE to separate the users that pickup tips are assigned to, vs delivery tips/fees. This makes absolutely NO sense -- and I am hoping someone here can help? There is no conceivable reason someone would want their delivery fees and tips to enter the same pool as pickup orders -- delivery tips are usually paid to delivery drivers, right?
Also... Toast Support indicated this "works differently" with Toast Delivery Services. If this is true, it's ridiculous. Also, it should be communicated in the integration process. Very, very frustrating!!!!
