What Actually Works: A Hybrid Tip Model That Builds Accuracy, Accountability, and Team CultureWhen it comes to paying and tipping employees, I’ve found that a hybrid model strikes the best balance, with clear structure, team accountability, and flexi...
Managing tips in a restaurant isn’t just about fairness; it’s also about following the law, maintaining team morale, and avoiding costly mistakes. Restaurants often struggle with tip pooling and tip credits; both can streamline operations when used c...
They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?
Hey Toast Community! Managing labor costs is a constant balancing act, and overtime often makes things even more complicated. Between federal regulations, state-by-state rules, and the nuances of restaurant scheduling, it’s easy to make mistakes that...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...
I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...
I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...
The Category drop down for the Manager Log repeats several items like "Inventory, Maintenance, Shift Note" etc. Screenshot shows "Other" being repeated.
Anyone else having trouble accessing the Epson TM-M30II wireless printer interface to change the IP address?I’ve tried every login combo I can think of:epson/epsonadmin/adminepson/serial numberepson/MAC addressepson/blankadmin/blankYou get the idea.I...
Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...
Our receipts are now printing with a $10 credit if paying with QR code. This was never authorized on our end. Any help on how to fix this and why it happened? TIA!
We are a direct deposit only business. We do not do any paper payroll checks and very limited vendor hand written checks. How do we lock down Toast Payroll where the employee can NOT select a paper check option?
I need to go through all our employees to ensure that e-mails are correct. The issue I'm facing with Michael Langley is his email was entered as **********, his correct email is*********** I tried to resend invite, but an error message is stating th...
Hi, I am having issues with my managers constantly looking at employees' hours, even when it's a shift they have not/are not working. How can I stop managers or anyone except me, the owner, to check an individual's hours?
