Resolved! What are Data Exports Used For??
Hi all! Does anyone here know what the data exports are and what they can be used for? Thank you!
Forum Posts
Issues with overcharging for Handhelds and Software and issues getting billing involved for credits
I've had several issues with Toast overcharging us for software/ handhelds and duplicate charging at several locations. It's been an absolute NIGHTMARE to get billing involved in these cases and the cases keep disappearing from "My Care Cases" feed. ...
POS functions
Hi! We found an employee (server) had changed the job permissions using a manager's number. We also found the same server edited multiple menu items, changed the service charge percentage and other items they didn't have authority to do.My question i...
Can you start a tab in offline mode?
Are you able to create and run tabs on the Toast handhelds when you are in offline mode?
Resolved! Enable POS access code login option unavailable
We utilize a third party vendor to import new hire employee records into Toast via the API. Our managers must then edit the Toast employee record and select 'Enable POS access code login at this location' on the Basic tab and assign a passcode so th...
Notifications Reporting
Hi everyone, We recently encountered an issue where a server received a notification on their handheld device indicating that a table's check was paid. However, the POS system still showed the payment as an open check even though the guest had used t...
toast payroll
who uses toast payroll? cost effective? ease of use? we currently use Paychex. Do the tips get taken out of payroll or can we pay the staff cash every night. Thinking of changing
Cash management help
Hi. We just started with Toast, got no support for cash management, customer service is worthless AFAICT on cash management details, and I'm trying to make sense of it.Will start with hopefully a simple question: On the cash drawer history page, what...
third party survey
Hi Toast Admins! I got an email from a company called Clozd that asked about doing a survey on behalf of Toast. Is this legit or spam?Thanks
Can Federal Tax arrears be split over multiple paychecks?
Hello:We recently promoted a long time server to a salaried position. They had a large amount in arrears to federal taxes. Once they went salary it caught up the prior 8 months of arrears out of their first salaried check. For their first pay tha...
Employee schedule override, on call employees
We are using Toast + Sling for our scheduling. We currently have it setup so that emplyees need manager approval to swap schedules or work a shift they are not scheduled for. However, we have a handful of employees who must work "on call" (come in ...
Digital logging of petty cash and the back bank
Hi all! First time here.I think I have a simple question… Right now we are using a printed sheet to manage the in and out of cash flow in petty cash (the “back bank”) its fine but as we are growing owners are not in the restaurant nearly as much… But...
Transactions Per Hour When Not Using Toast Payroll
What's the best way to do this?
Discounts
I need to run a report that shows menu items, sorted by discount applied. This is currently possible in the "Sales Breakdown" report, but it is limited to around ~1 weeks time period. If you try to select a longer timeframe, the "view by item name" o...
Expo Tickets Disappear
Hi,we are having an issue where tickets come up and then disappear from the expo screens and appear green on the front end display which makes it look as if the order has been completed, although it has not.The ticket display is correct on the device...
