Direct Deposit Return

[Jdorminy]

We use Toast Payroll and had a direct deposit to one of our employees failed. I was able to create an off cycle check to get them paid ASAP but what i need to know is if i need to void the original pay for that employee so that we aren't paying payroll taxes twice. I read through the help article for a lot of this and I didn't come across this information. Are there other steps I am missing? 

[jenni · Accepted solution]

Hi @Jdorminy, 

Great question, and you’re thinking about this the right way!

If the original direct deposit failed and a separate/off-cycle payment was issued to pay the employee, the original payroll record should be voided so earnings, deductions, and payroll taxes aren’t counted twice.

To request a void, you can chat with Toast Payroll Support using the blue chat button in the lower-right corner of any Toast Payroll page. The process is outlined here: Toast Payroll: How to Request a Void

When reaching out, Support might ask for details like the employee name, check date and amount, reason for the void, and how the payment was re-issued. They can also assist with ACH reversals or stop payments if needed.

Hope this helps! Please let me know if you need anything else.