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Doordash Pickup (Non-Delivery) Orders are delayed before being sent!

suralbc
Soup I

‎03-06-2023 02:00 AM

Hello Toastys?

We love Toast, but our Doordash integration has a quirk where it does not fire (or send?) PICKUP (Takeout non-delivery) orders to the system until about 10-15 minutes after it has been ordered. This is frustrating because sometimes those customers end up coming to the restaurant right after they order.

What is the solution for ASAP send for doordash pickup orders without delay?

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5 REPLIES 5

Rob
Community Manager
Community Manager
In response to rcmck

‎03-07-2023 02:30 PM

Hey @rcmck thanks for that info also the article where that was found is here: Getting Started: DoorDash Integration also if you do want to reach out to DD to figure out more I have attached their contact information below!

What is the contact information for DoorDash support?


DoorDash Support (855) 973-1040 or here.



Robert Anderson, Community Manager
Toast
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