Promo Code - Toast Delivery

[Sdaniel]

Hi everyone,

We have promo codes available for our office workers to place delivery orders through our website, to be delivered to the office. The promo code covers the full cost of the meal, but the driver tip is driver is paid using a credit card. We've been using these promo codes since we integrated Toast Delivery (Door Dash Drive), and it has been working just fine until this past Friday. Our office staff started encountering an error message when trying to place an order. The message states that the tip cannot exceed $0. 

I've been in contact with customer support all day, and despite being escalated to "experts," no clear solution has been provided. The last agent informed me that this is due to a recent change made by DoorDash. This is what the agent said: "On the meantime I just confirmed with our engineers team which is basically our software investigators DD does not allow tips over 100% of the subtotal"

This is new information to us, but am wondering if anyone has experienced this error message?

[Rob]

Hey, thanks for reaching out. I'm sorry to hear about these tip issues. Have the experts you're working with confirmed that this error is because of a recent change with DD?

[Sdaniel]

Hi Rob!

Unfortunately, no one from Toast was able to verify this, however I am now in contact with Door Dash and hopefully we can get some answers. 🙂

[Rob]

Okay, sorry to hear that; if you are unable to get answers after speaking with DD, please let me know!

[Sdaniel]

Hey Rob!

The Door Dash agent got back to me stating that he did not find a policy change that would cause this issue. My case with Toast on this matter was closed, would you recommend opening a new case? I scheduled a delivery order in which the promo was applied but the driver tip set to $0 and when processed as so, the order goes through without any issues. Ideally, we want to be able to include the driver tip.