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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Resolved! Issues Accessing Toast Web/Payroll

Is anyone else experiencing issues when trying to access Toast Web and/or Toast Payroll after signing in? This issue started about 3-weeks ago, and it goes back and forth from Toast Payroll and Toast Web! I have reached out to support numerous times ...

Tip Management Report Download

I get that this is a small nuance but still, please fix. All reporting throughout Toast lists the employee name field as LAST, FIRST as it should in standard reporting.then you have the Tip Management report download.  It populates as FIRST LASTI can...

Resolved! Refund button

Why toast don't have a refund button for all transactions?And on the toast pos we don't have a refund button ?

Promo Code - Toast Delivery

Hi everyone,We have promo codes available for our office workers to place delivery orders through our website, to be delivered to the office. The promo code covers the full cost of the meal, but the driver tip is driver is paid using a credit card. W...

Resolved! Monthly invoicing for house account

I'm looking into setting up house accounts, specifically for a University Department that would like to be billed once a month for all orders in a given month. I want to know how tipping out works for my staff. Will the tips from a specific day be ad...

Disabling Bill Pay for each vendor

I have thousand of vendors that needs BILL PAY to be disabled/turned off. I hired someone to do this for me but the button is greyed out on their end, what permission or access should I provide to them on their personal account used? without them nee...

Opera/ PMS

Hello,We use toast in the restaurant and opera for the Hotel PMS.  The night auditors have to manually post our cash sales, is there anyway to get the cash sales to flow to Opera?

Resolved! VAT on modifiers

I have a combo meal which has a mix of items that are vatable at standard rate 20% and items at zero rate for takeaway. For example a cold sandwich (0%), fries (20%) and a cake (0%) for a set price.I have it set up so you click on the combo and it th...

Toast Pay - Split Check Discrepancies

Hey everyone!We’ve noticed some unusual issues with transactions involving QR code payments, particularly when a check is split. Here are the main concerns:1. Discrepancy in Split Check Totals Between Toast and R365: When a check is split, the subtot...

Resolved! Oysters-Modifier configuration

We have four raw oyster options for every shift, so I have set up an Oyster Choice Modifier Group with a Premodifier including the option to order anywhere from 1 to 24 of each oyster available.   This setup has worked very well, but recently I have ...

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