I'm finding the process for resolving customer issues rather clunky when I'm not at the restaurant. The Feedback Inbox requires numerous additional steps to research issues and I have no way to add Credits for my customers online.
ORDER DETAILS: It would be handy if the Check link just popped up with the Check Details. Instead it takes me to the Search for Ticket screen, but the Feedback Inbox only shows a Check Number and the Comment Date NOT the Order Date. So I have to look up the customer, search their order history, then go to the ticket lookup screen to see the details of the order and then switch back to the Feedback Inbox to resolve the issue.
CUSTOMER CREDITS: I'm not sure why there is no way to add Credits to customer accounts from the ToastTab web interface. I'm here at home checking feedback from customers, sending them messages and trying to resolve issues, but then I have to contact someone at the restaurant in order to add Credits and even then, that's only if it's during open hours.
