I've had several issues with Toast overcharging us for software/ handhelds and duplicate charging at several locations. It's been an absolute NIGHTMARE to get billing involved in these cases and the cases keep disappearing from "My Care Cases" feed. I'm just wondering if anyone has had similar issues and how they went about resolving them. I'd love to file an actual complaint, but I'm not even sure where to do that (neither was the supervisor I spoke with).
