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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Check No and order No

Is there a way we can have the check no and order no continuous and not start from 1 everyday.  This is causing am issue to audit.. Also would be an issue in Canada if there is an audit from CRA. 

Resolved! View List of Serial numbers for printers

is there a way to see the serial numbers for all the printers at a location.   Ideally, on the Printers and Cash Drawers page, it would be very helpful if we could add a column showing the Serial Numbers of the attached printer.  Just like it lists t...

Payroll

Good evening,I am the owner of MorninGlory in Lakeway Tx and recently had to fire 2 employees because of theft. I am trying to remove them from Toast payroll but I can’t login. Is there any chance someone could help me? Thank you,Evan Richardson 

Service Charge (Large Party Gratuity)

Hello!We pool all our tips at our restaurant. We recently started adding 20% gratuity for parties 6 or larger. This tip also needs to be pooled however on the backend there are only two options: 1. to assign tip to server 2. assign tip to restaurant....

Tip Suggestions

Need help with suggested tips after applying discounts.Let’s say a customer has a bill for $100, we discount it 50%, the bill is $50.Right now the suggested tip is being based on the $100 NOT after the discount at $50 which it should be, we need it t...

Resolved! Grubhub integration down

My grubhub integration has been down for about 2 weeks now. no orders coming into toast, resulting in all grubhub orders getting canceled. support case has been open. Someone help me please. 

YTD Comparison on the Daily Performance Summary?

I'm wondering why there isn't a Year-To-Date comparison on the Daily Performance Summary e-mails?  We see SDLW and 4 week average, but in my opinion, what I'd like to see most is the same day last year?  That would be the most helpful to me and my bu...

Resolved! New Shift Assignment

Lately when a team member completes their shift review and chooses the "new shift" option it will clock them out as their current position and clocks them back in as bartender.Example: we if my steakhouse cook does his shift review to get out of the ...

Gift card "bounce back" offer

Hello teamFor the holidays, we always run a "buy one gift card of $100, get a $25 gift card for yourself" bounce-back campaign. I would love to be able to offer it online to our e-gift card purchasers as well. I saw that "buy one get one" isn't possi...

Trouble with Dining Options and Reporting

Hello, We are having an issue with tracking take out orders to the proper dining options category.  We are a sit down restaurant that also does a good amount of take out.  We have all the dining options set up to keep track of sit down revenue vs. ta...

Resolved! expo tickets

Hi teamAt one of my restaurants, online orders through Toast suddenly stopped showing up on the expo screen. The order still prints a receipt at the proper FOH station, and still shows up on all the KDS on the line. It only doesn't show up on the exp...

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