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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

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Credit Card Fees

I would like to know what Toast is going to do about the outrageous credit card fees you charge. Our fees with you are now more than our rent in 3 of our 5 locations. You will start to lose your loyal customers if you don't reduce your fees. We are d...

W-2 Spectacular

Hello everyone! It’s that time of year. Yes, we’re deep in the holiday season, but it’s also a good time to make sure all your tax files and forms are in order! We have a full guide for all your W-2 needs, but here are a few important highlights. The...

Updates

Hello Chris,My name is Marc Dunham and I am the owner of NASHBIRD in OKC.  I have found it challenging to keep up with all of the new features and integrations because there is no communication prior to them rolling out, or at least I'm not on any li...

Group tab transfer printing option

I'm surprised this only seems valuable to me.When the night shift bartender takes over from the daytime bartender we transfer all open checks to the nighttime instead of chasing every customer in the bar to pay out, then re-open. The daytime bartende...

Issue with bartenders and cash management

So we are relatively new to Toast. Our old system had no cash management features. It was very simple and would simply report total cash sales at the end of the shift. Bartenders would count their drawer, back out their opening cash amount, and recon...

Bulk Load Gift Cards

Need a way to bulk load 50+ individual Gift Cards. During the holiday season we swap gift cards with other restaurants to give to our team. We would like a way to Bulk load/activate groups of gift cards at a time. This would save tons of hours manual...

Resolved! Hold button

Was wondering if anyone knew of a way to see the orders on hold on the KDS but JUST the orders on hold and in order so we can release the first orders put on hold?  Our kitchen will put a hold on food, so we use the hold button but a screen on KDS wi...

Gift cards to create active

HI I need gift card from 41554 0000 08000To 41554 0000 10999Made active.  FYI- card number from 08000 to 08005 may already be active.  They were sent to me as demo cards.Thank You!

Reconciling gift cards for franchising

Hello, we're preparing to franchise and the issue of gift card liabilities among different locations has come up. How do you handle this in Toast when a gift card is purchased at 1 location but redeemed at another? Is there a monthly reconciliation t...

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