We have a restaurant group that has four locations under it. Three of the locations are using 7Shifts for the tip management, but I was wanting to use Toast Tips and the Toast Pay Cards at the new, fourth location. One of the support representatives ...
Hello! We are in the process of setting up Toast Tips Manager. We set up a policy use order as the time interval. Our servers tip out bartenders based on 5% of alc bev net sales. When we previewed the tip pool report, we noticed the sales amounts at ...
We're two days into Tip Management. So far, we're find other than a few questions we cannot get answered. I've spent hours, two days in a row being transferred to Everyone and their Brother, who doesn't have the presence of mind to admit they don't...
Prep times are configured correctly in the system, however, they are firing items whenever it feels like it. No rhyme or reason to it. I have reset KDS, cleared cache and data. Nothing seems to work. The prep times work just fine at other 2 locations...
Does anyone know of a way to filter orders by the device ID that the order was placed on?I've got a random open/unpaid check from Tuesday on a check that was actually paid and closed on Tuesday. It looks like the ticket populated on a handheld yeste...
Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...
The Category drop down for the Manager Log repeats several items like "Inventory, Maintenance, Shift Note" etc. Screenshot shows "Other" being repeated.
Anyone else having trouble accessing the Epson TM-M30II wireless printer interface to change the IP address?I’ve tried every login combo I can think of:epson/epsonadmin/adminepson/serial numberepson/MAC addressepson/blankadmin/blankYou get the idea.I...
Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...
I am using my mobile browser (safari) and do not have the download option available when looking at my paystubs. How can I download them to my phone, to then upload elsewhere? I checked the FAQ page and there is not an arrow to select, like the examp...
I have 8 invoices that show as extracted, with no error messages I can see, but which do not appear in QuickBooks. I ran Update Web Services and got this: Can you help? We were working with Bailey Boykan, who is on vacation this week.Log file in...
Good morning We have a staff member that is no longer with the company and we would like to remove her from having access to Toast. How do I go about doing that?
When I registered, I entered my home address as the destination for the POS system. Then, I noticed that it was appearing at the top of my website (incorrectly). My intention is to show the location of the store up there, not my home address.I seem t...
