Z Report printout not showing all sales categories

[KevinB]

The printout for the z report is missing one sales category even though the sales report on toast shows it. Is there a setting or something that I am missing?

[KevinB]

Sorry for the delay. I archived the payment, recreated and reassigned it. Finally had sales in that category today and have the same problem with it. It's a confusing issue, and while not totally 100%, would be convenient if it acted like all the other categories!

[rcmck]

So strange, may I ask what the name of the problem category is? Is there anything unique about this category name compared to the others? 

[KevinB]

"Food - Catering" is the problem category. I also have "Food" and "Food - Alimentari", neither of which have had any issues.

[rcmck]

Ok, was thinking maybe there was a special character that it didn't like, but you have no problem with a similar one. That gave me another idea and I tested a sales category on a hidden menu and it still showed up on the z-report. I'm out of ideas, have you opened a ticket with support? Maybe Rob can get you some further help with this issue. 

[Rob]

Hey Kevin, could you contact support and start a case for further investigation here? If you already have created one, could you provide a case number?