I am trying to find if a ticket was left open from several days ago. The ticket in question was paid but I believe that it was left open for some reason. Is there a way to view a list of"open tickets" from a specific day that have subsequently been c...
Hi Toasters! Does anyone use the recruitment option in Payroll? Do you find it easy to use? Is it easy for the applicant? Can you embed it in an indeed ad? Let me know your thoughts! The pros and cons!Thank you!
We recently implemented Toast for our Member Club. We are struggling with the House Account OOTB Report and looking to the Community to see if there any work around suggestions. Have any other brands/clubs/restaurants that use House Account found a w...
Can any payroll users verify that TOAST is calculating their overtime hourly pay correctly? Most of our FOH employees are paid hourly at $17.25. I just caught that TOAST overtime rate has been paying at $27.24$17.25 x 1.5 = $25.875Difference: 1.365/...
Looking for advice or guidance from a Toast Expert? Join an Office Hours Session and speak to a Toast Trainer live!What are Office Hours? Office Hours are hour-long, virtual sessions for up to 10 attendees. How often are they hosted? General sess...
Hi all! Does anyone here know what the data exports are and what they can be used for? Thank you!
I've had several issues with Toast overcharging us for software/ handhelds and duplicate charging at several locations. It's been an absolute NIGHTMARE to get billing involved in these cases and the cases keep disappearing from "My Care Cases" feed. ...
Hi! We found an employee (server) had changed the job permissions using a manager's number. We also found the same server edited multiple menu items, changed the service charge percentage and other items they didn't have authority to do.My question i...
Are you able to create and run tabs on the Toast handhelds when you are in offline mode?
We utilize a third party vendor to import new hire employee records into Toast via the API. Our managers must then edit the Toast employee record and select 'Enable POS access code login at this location' on the Basic tab and assign a passcode so th...
Hi everyone, We recently encountered an issue where a server received a notification on their handheld device indicating that a table's check was paid. However, the POS system still showed the payment as an open check even though the guest had used t...
who uses toast payroll? cost effective? ease of use? we currently use Paychex. Do the tips get taken out of payroll or can we pay the staff cash every night. Thinking of changing
Hi. We just started with Toast, got no support for cash management, customer service is worthless AFAICT on cash management details, and I'm trying to make sense of it.Will start with hopefully a simple question: On the cash drawer history page, what...
Hi Toast Admins! I got an email from a company called Clozd that asked about doing a survey on behalf of Toast. Is this legit or spam?Thanks
Hello:We recently promoted a long time server to a salaried position. They had a large amount in arrears to federal taxes. Once they went salary it caught up the prior 8 months of arrears out of their first salaried check. For their first pay tha...
