Holding a table after payment

[HarrySmith]

Hi, im not sure if this is the correct section for this. I have a functionality question. Quite often we have customer that want to sit down but insist on paying in advance, however we would like the ability to hold the customer/order at the table until manually closed. The toast POS system closes checks automatically once payment is taken.

[Rob]

Thank you for reaching out to the community! I'm not sure I understand the request. Do you want to process a payment before adding items to a check, and then have the order hold the payment until you manually close out the check?

Use the Send, Stay and Hold Buttons on Your POS
The Hold Button

[HarrySmith]

For example if a customer sits a table one, we take the order, but the customer insists on paying immediately. On the POS seating layout I want table 1 for example to remain as occupied until a staff member closes the table. What is currently happening is if a customer pays upfront the POS system closes the check and shows the table 1 as now vacant. 

[Rob]

I understand; I don't think this can be done; however, as a workaround, you could open a new check and charge the card for the amount requested by the customer. Then, once the order is complete, you could move the payment to the customer's check and close it out. This is the only workaround I can think of at the moment.

[HearthpizzeriaB]

I dont think this would work Rob. It would pop up saying that you cannot charge for more than the amount on a bill. Could only do as you say if you were to do an open item amount for the subtotal of the bill in question, which would then mess up your voids if you are tracking that information