different orders for the same table group together onKDS system

[MermaidsIG]

different orders for the same table need to be grouped together on the KDS system so the orders come up at the same time. Sometimes there are several orders in between due to the way the orders need to be entered. Does anyone know how to get the orders to come together?

[rcmck]

They should only do that if you have it set that way, https://central.toasttab.com/s/article/KDS-for-Tapas-Restaurants-Individual-tickets-per-item-1492745... or the checks are being split before sending to the kitchen rather than after.

[MermaidsIG]

That's not the problem. When more than one group is sitting at the same table the different tickets are sent to the KDS when the orders are entered. The time between the different orders allows for other order tickets to be sent between the first groups orders so they're not completed at the same time. When we are real busy the first group will be finished with their food before the second group gets their food.

[rcmck]

Maybe I'm not following you, but seems like are splitting the order onto separate checks beforehand and then sending? If you do that they are going to be on different tickets, and depending on how fast you send them there is a chance another ticket could end up in between, they can't be regrouped after. Only way to avoid this is to send it altogether and split check afterward.

[josh212]

@MermaidsIG Sounds like your servers should enter the orders by seat number, Send the order, then split by seat. This will allow splititng the check easily while still sending one order to the kitchen