Can someone direct me to the correct setting? We have always had this problem of a customer inserting their card and the payment processes, before we have a chance to finish putting in all items, and before we even select "pay" on our side of the scr...
Recently I've had issues with the POS allowing servers to redeem points once a customers rewards information was entered. It will show rewards are available but the Redeem button is greyed out and will not allow for redemption. When the server puts t...
I have a employee appreciation event coming up and want to allow them to order drinks individually online ahead of time. I created a promo code with 100% discount so they don't have to pay (company is paying), but Toast doesn't allow a zero balance...
Need a way to alert kitchen staff when the front of the house puts in an order they need to prepare.It pops up on the screen but if they are busy sometimes it is a little bit before they see it
I just started to use the Catering & Events Pro tab, I wanted to know if we could add a discount after an order is placed. For example, I work with a few outside industry professionals and if guest gives their name for a catering, I would give them d...
Good afternoon. We are opening a new taco shop soon, and would like to have the ability to "name" each guest on a particular order. For instance, Tim and Jane come in and order. We would like to have Tim's 2 tacos be under his name, and Jane's 2 ta...
I run a sandwich shoppe and would like to run two sandwich prep lines during my lunch hour. I want to split the orders based on Dining Option (Dine In goes to line #1, Online/Call-in goes to line #2). I can make this split on the KDS under the device...
Hey Everyone,Does somebody have a solve on when someone doesn't want to put their phone number on the kiosk for an order. When ordering on the kiosk, a prompt comes up for a phone number so the customer can know when the order is done. If the custo...
Hello All, We just discovered that someone at Uber Eats changed our bank account information and our payments have been routed to some bank in New York! Anyone else have this issue and how did y'all resolve it? I have alerted Uber Eats to the probl...
Does anyone know why online it shows you have no wait but in reality you have at least a 30 min wait? How can I adjust my wait times on Toast Tables?
I see that toast allows employers to make adjustments to pay and deductions of tips. If a change is made where can I find that information??
I'm looking for a way to properly track the quantity of burgers on the POS. For example if I sell a burger with an extra patty it only counts that i sold one burger. Is there a way to program it when an extra patty is selected that it accounts for 2 ...
Logging in with new phone number, wont let me verify phone number.
PLEASE HELP! Ive been trying to find a hotspot to use in my food truck to get my toast system up and running and each one ive bought so far the ethernet port does not work so im not able to connect to the internet. If anyone owns a food truck that u...
How can you tell if someone turned off online ordering at a store level?Sales were really low last week and I didn't know if a manager forgot to turn online ordering back on if they turned it off, and that may have contributed. Has anyone seen this b...
