different orders for the same table group together onKDS system

[MermaidsIG]

different orders for the same table need to be grouped together on the KDS system so the orders come up at the same time. Sometimes there are several orders in between due to the way the orders need to be entered. Does anyone know how to get the orders to come together?

[MermaidsIG]

We don't have wait staff, we are a fast casual restaurant where customers order at the counter and their food is delivered when it's ready. When two of more groups are sitting at the same table and are ordering and paying separately the orders go to the kitchen when they pay. While the second group is ordering other orders are posting on the KDS in between the existing orders. I am trying to find out if there is a way for the first order to be delayed until the second group finishes their order so they can be displayed on the KDS together (that way they everyone at the gets their food at the same time).

[josh212]

Absolutely, so change the UI option send. Check to kitchen when paid to No

Then when guest one is going to pay hit hold first 

Now you have two options . Add to guest ones check and split it off for payments once you hit send or 

make a new check and fire at same time 

feel free to DM me and I’ll explain better if needed 

[MS]

Very helpful

[fbucci1969]

I'm having a problem with orders being split and coming in at different times for the same table. For example, if table 1 orders a sandwich, a coffee and a second  sandwich...the oder comes in staggered. They food orders sent to the kitchen and the coffee to the coffee station. the issue is, the first sandwich comes in fine as table one. then, after a delay, the second sandwich comes in. meaning that we are done preparing the first sandwich is ready by the time the second one comes in. I'm trying to group together items on the orders so that they all go to the appropriate station at the same time.

[Rob]

@fbucci1969 Are the prep times enabled? I'm uncertain if that's the issue here. Let me know if this is still an issue, and I will arrange for a specialist to contact you!