06-04-2024 05:15 PM
How can I prevent a guest from earning rewards points when they get a discount? For example, we offer a 25% discount to military, but if they join rewards, they end up with a whopping 33% discount. How can we set up Toast so that if a guest receives a discount (ie: 10%, 20% or 25%) the guest is ineligible to double dip and earn rewards/loyalty points too?
Solved! Go to Solution.
06-12-2024 12:56 PM - edited 10-28-2025 01:57 PM
I reached out to my team for help on this, this is what they said:
For "amount spent" earning programs, customers can earn points on any net amount they pay for. If a guest receives a discount for $2 on a $10 order, they will only earn points for the $8 spent.
For "visit-based" earning programs, guests will currently earn for that visit (regardless of getting a discount) as long as they meet any minimum spend requirement.
So, an amount spent program might be helpful because it reduces the rewards earned based on discounts.
-EDIT-
This is the best answer we have so far, reaching out to the team to see if there is an update!
06-05-2024 03:04 PM
Yes, Julie. We too have wanted our employees excluded. (They already get many other perks and freebies.) Hopefully, if we all call into Toast, Toast will listen and get this feature added.
10-28-2025 01:33 PM
Bump. Hey toast! Please help us with this.
10-28-2025 01:56 PM
Thanks for the ping, I will reach out to my team to see if they have more to say on this issue!
10-28-2025 01:33 PM
I would love this as well. Not sure if the loyalty program will work for us without a way to prevent this.
06-12-2024 12:56 PM - edited 10-28-2025 01:57 PM
I reached out to my team for help on this, this is what they said:
For "amount spent" earning programs, customers can earn points on any net amount they pay for. If a guest receives a discount for $2 on a $10 order, they will only earn points for the $8 spent.
For "visit-based" earning programs, guests will currently earn for that visit (regardless of getting a discount) as long as they meet any minimum spend requirement.
So, an amount spent program might be helpful because it reduces the rewards earned based on discounts.
-EDIT-
This is the best answer we have so far, reaching out to the team to see if there is an update!