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Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

escoop
Salad II

How can I prevent a guest from earning rewards points when they get a discount?  For example, we offer a 25% discount to military, but if they join rewards, they end up with a whopping 33% discount.  How can we set up Toast so that if a guest receives a discount (ie: 10%, 20% or 25%) the guest is ineligible to double dip and earn rewards/loyalty points too?

1 ACCEPTED SOLUTION

Rob
Community Manager
Community Manager

I reached out to my team for help on this, this is what they said:
For "amount spent" earning programs, customers can earn points on any net amount they pay for. If a guest receives a discount for $2 on a $10 order, they will only earn points for the $8 spent.

For "visit-based" earning programs, guests will currently earn for that visit (regardless of getting a discount) as long as they meet any minimum spend requirement.

So, an amount spent program might be helpful because it reduces the rewards earned based on discounts. 

-EDIT- 
This is the best answer we have so far, reaching out to the team to see if there is an update! 



Robert Anderson, Community Manager
Toast

View solution in original post

12 REPLIES 12

Yes, Julie.  We too have wanted our employees excluded.  (They already get many other perks and freebies.)  Hopefully, if we all call into Toast, Toast will listen and get this feature added.

Bump. Hey toast! Please help us with this. 

Rob
Community Manager
Community Manager

Thanks for the ping, I will reach out to my team to see if they have more to say on this issue! 



Robert Anderson, Community Manager
Toast

I would love this as well. Not sure if the loyalty program will work for us without a way to prevent this. 

Rob
Community Manager
Community Manager

I reached out to my team for help on this, this is what they said:
For "amount spent" earning programs, customers can earn points on any net amount they pay for. If a guest receives a discount for $2 on a $10 order, they will only earn points for the $8 spent.

For "visit-based" earning programs, guests will currently earn for that visit (regardless of getting a discount) as long as they meet any minimum spend requirement.

So, an amount spent program might be helpful because it reduces the rewards earned based on discounts. 

-EDIT- 
This is the best answer we have so far, reaching out to the team to see if there is an update! 



Robert Anderson, Community Manager
Toast