Stay Hold Buttons

[agussak]

I am trying to enable the Stay Hold and Fire buttons on my POS and they are not showing up.  I have enabled all three and saved and published but they are still not visible.  

Any suggestions?

[Rob]

Hey @agussak, Thanks for reaching out. Below is more info about the Send, Hold, and Stay buttons!

Differences Between the Send, Stay and Hold Buttons

[agussak]

Hi Rob,

I did all of that yesterday and the buttons have not shown up on the POS screen for the staff to utilize them.

Is there another solution or way to make this happen? I saved and published as well.

[Rob]

Gotcha. If the settings are enabled, you've saved and published. You could try a data re-sync; info below on how to do this. The next step would be contacting Toast support; they can look at your settings more closely. Once you've reached them, return here and post the solution! 

Resync All Data on Your Devices

Toast Support 
617) 682-0225 

 

[agussak]

Hi Rob,

So we just tried the resync and nothing changed.

I guess i will reach out to technical support 

Thank you,

Andrea