We are a full-service restaurant with an older trending clientele. While we desperately would like to utilize Order and Pay technology, our existing guest base would kick and scream if we abandoned the traditional service model. Can we create a few different order flows with Order and Pay so we can keep the traditional consumer experience while utilizing the technology to make ordering more seamless? Example to follow....
1. Server greets table and opens check with the handheld, performs service pitch, specials, etc. (maybe enters the first drink/app order from the handheld).
2. Guest then views menu from O&P and can enter their additional apps/salads/entrees/deserts/additional drinks on their own. Flagging down their server if they have any questions or additional needs.
3. Payment: How do we make these transactions chipped and secured? There is too much opportunity for credit card fraud with non-chipped transactions. Can the server take a chipped pre-auth payment at the beginning of the meal, where the customer can add tip, take survey and close out with O&P? Can the server print out a receipt with QR code in which the guest can scan at a kiosk up front? Again, chipped, secure, tip, survey, etc. Are there any other processes in which the guest is able to pay via secure chip transaction with O&P? Thoughts?
