Looking for help.Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%. When we print a receipt from the terminal, the receipt mirrors what we have set up. Unfortunately, both our handhelds reflect much lower percentages (3%...
Hello! I have implemented the text to pay feature at some of our locations. However, I would like to know if there is a way in which these orders do not get fired to the KDS or Kitchen Printer until AFTER full payment has been received. I am aware th...
Community,We're a new restaurant startup located in a very busy brewery tap-room and we're having problems with mobile order and pay orders. We have guests placing orders by mobile order and pay QR codes at their tables and using text message notific...
We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...
We would like to have the option to remove the receipt screen from the customer-facing display. 1 out of 100 asks for one, so in the rare case, we can always reprint (or re-send) a receipt. That's the first reason for the request. The second is that...
Hiits little over two years and I’ve had my first one die just little over a year. But somehow they were able to replace my device. The second unit has failed to read cards after 2 years. I ordered a replacement kit for the card reader after diagnost...
We have issues with partial payments being taken when customers are saying they have all the funds. I personally just had this situation happen to me at another local bar that used toast. and then my bank is showing 2 charges for different prices.cur...
Is it possible to create different receipts (different headers and footers) for different revenue centers? And, if so, How?A General Manager wants to rebrand one revenue center and wants the receipts to reflect the rebranded name, while keeping the ...
Hello Toast Team,We’ve identified a significant gap in the Order & Pay system. At this time, Happy Hour discounts do not automatically apply when guests order through Order & Pay. Instead, they must be added manually, which creates friction for guest...
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...
We have 3 registers. 2 Work just fine when starting a tab. One of them, you can preauthorize and start a tab but a name does not record on the tab.I can't seem to figure this out. Does it have to do with enabling EMV?Thank you!
I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
We had a guest who dined with us on Sunday. We have our pre-authorization set to $25. Once a month someone reaches out inquiring about the extra charge. I kindly explain it will fall off in time. However, today a guest had a reversal charge for $25 f...
