Toast Community

Self-ordering kiosk incorrectly displayes tax on items that include sales tax into its price

Rewards sign up on guest facing display now times out after a few seconds

HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...

Weird Charge

We had a guest who dined with us on Sunday. We have our pre-authorization set to $25. Once a month someone reaches out inquiring about the extra charge. I kindly explain it will fall off in time. However, today a guest had a reversal charge for $25 f...

Printed Menus

Recently we brought back breakfast for one day a week to our BBQ concept in San Diego. We have not used printed menus (outside of total emergency cases) since switching over to Toast. We use Order & Pay and love it. However, because our breakfast men...

Enter a sign holder order number on ticket

How can we enable an option to input a number for a customer order that will correspond with a table sign we send with them so we know which table to bring the food to?

Tips in Mobile Order and Pay

I have just started looking into Toast Mobile Order and Pay.  We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server.  Question is regarding tips.  ...

Emailing Rewards Members

We are trying to figure out a way to communicate with our rewards members.   We only have email addresses for a small percentage of the guest who have signed up.  We sign up all of our guests with phone number.  Can anyone suggest a way to get More o...

QR Code Update?

Hello! I was wondering if anyone knows if Toast is planning on making an update to the QR codes on receipts for groups paying together. Right now the only option is to split the bill evenly, and while that is time efficient, for groups that have not ...

tipping to go accordingly with check amount including discounts?

How can I adjust the suggestive tipping $ amount to go off of check amount including discounts rather than before discounts?

Create Order & Pay From POS

It would be great if we could send an Order & Pay portal to a guest by either printing a QR code for them much like the one that comes on the reciept or text them a link by entering their phone number.  This seems simple and would be awesome.   Staff...

Credit card numbers disappear

We have had several nights where multiple guests’ credit card numbers have disappeared from Toast.This began Wednesday.  Toast has not been helpful, its as if they dont understand the problem being presented.  This is the situation:- Credit Card is p...

Preorder Meal Ticket/ Special Event

HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...