I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
We use Toast to run a summer season "soda bar" for our HOA community. We serve ice cream and a grill menu along with some merchandise. We are open from Memorial Day to Labor Day only. For years we have offered (and struggled with) allowing familie...
Community,We're a new restaurant startup located in a very busy brewery tap-room and we're having problems with mobile order and pay orders. We have guests placing orders by mobile order and pay QR codes at their tables and using text message notific...
Has anyone else been experiencing this issue lately?We’ve had multiple cases where a customer orders through Toast Online Ordering with Uber Direct delivery, pays in full (including the delivery fee and tip), and the Uber driver picks up the food — o...
Currently the customer-facing display supports just a single still image. It would be nice if it supported a slideshow of images, with control over the transition interval. Support for video files would also be very useful. This additional feature w...
Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your expe...
Is there a way to force a guest to click "Pick Up" or "Delivery" when using the app. It starts on "Pick Up" unless they change it, and apparently my customers cannot read. This has happened so many times, so I'm hoping there is a way to make them sel...
Hi there! I know at this point, if a customer has enough points to cover the entire bill, there is not an option to tip on a credit card. Is this something that is in the works to be changed. Our staff highly relies on tips for their earnings and ...
We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...
I’m not really sure where to leave feature requests or if the right person will see this, but I have two requests for features that I would love to see happen, that I’ve had on previous POS that worked great for me! (I also don’t know if these are al...
Hi everyone,We’re a full-service Italian restaurant in Florida (average check around $50+) and have been using Toast Loyalty for quite some time — mainly the traditional points & discount–based model.We’re now considering switching our loyalty struct...
We would like to have the option to remove the receipt screen from the customer-facing display. 1 out of 100 asks for one, so in the rare case, we can always reprint (or re-send) a receipt. That's the first reason for the request. The second is that...
Hiits little over two years and I’ve had my first one die just little over a year. But somehow they were able to replace my device. The second unit has failed to read cards after 2 years. I ordered a replacement kit for the card reader after diagnost...
Is there any way you could put an "add customer" link on the 'rewards accounts' page? this would make it sooo much easier for me to manually add customers. Thanks in advance!
We have issues with partial payments being taken when customers are saying they have all the funds. I personally just had this situation happen to me at another local bar that used toast. and then my bank is showing 2 charges for different prices.cur...
We want to send our new guests a 15% promo code to use in house and will be blasted out via email (we are using Klaviyo) . Our concern is there is no way to track it when a guests uses it but we are going to create the promo code on the POS. Has anyo...
