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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Drink Chit Receipts for Complimentary Drinks

Does anyone know of a method to print receipts/coupons to guests when someone buys them a drink to use at a later date? Receipts will say something like: "Someone bought you a drink", and receipt will have specific drinks listed there. This would wor...

Toast Tables Customization

We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...

Toast-Takeout-Reward

Hi All,  Can anyone tell me what "Toast-Takeout-Reward" on the payment screen is? One of my managers accidently hit the button on the payment screen and realized it comped or paid for the whole meal and put it into closed checks. The order in referen...

Former POS Gift Cards

We had our old/former gift cards from our Square POS system uploaded to be able to redeem/sell in Toast. At first, they were working. Now, we are no longer able to redeem or sell those cards. Please help. 

Screen not flipping over

Hey! One of my terminals will not flipper when it is time for the customer to tip and sign? Physically it will slip but the screen does not rotate. How do I fix this?

Toast OPT Table QR Code Printing Options

Has anyone found a good resource to print high-quality table QR codes for Order and Pay at table? They would have to be unique QR codes, 1 unique code for each table. Table tents do not last and get moved, and I have yet to find a resource that will ...

Online Ordering Modifiers

Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.  

Create Order & Pay From POS

It would be great if we could send an Order & Pay portal to a guest by either printing a QR code for them much like the one that comes on the reciept or text them a link by entering their phone number.  This seems simple and would be awesome.   Staff...

Credit card numbers disappear

We have had several nights where multiple guests’ credit card numbers have disappeared from Toast.This began Wednesday.  Toast has not been helpful, its as if they dont understand the problem being presented.  This is the situation:- Credit Card is p...

Loyalty Program

Hi Toasters!   I am going to start the Loyalty program soon but I'm curious about how the full service restaurants handle the guest experience.  Specifically the ones that are NOT using Mobile Order & Pay. So old school, drop a check at the table, se...

Gift Cards

Does anyone have customers that order multiple gift cards and want separate receipts to show how much money is on each card to place in their holder? Is there a way to get a separate receipt saying what's on each card without ringing each up separate...

online orders - 2 concerns!

hello!  please help - the toast online menu used to say at the top of the screen and in all RED letters "closed" or "this restaurant is not currently taking online orders" something along those lines, but it doesn't anymore - and we frequently have c...