Locally Delivred - Unauthorized third party delivery option added to google

[FrescoBillings]

A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred."  (spelling is incorrect on purpose).  This provider doesn't exist as far as we can tell and was given no authorization to offer delivery through Google.  The customer contacted us via telephone to ask where her order was which brought this issue to our attention.  After an hour, we received an on-line order through Toast at our prices (the customer was charged 20% more).  THEN a door dash driver showed up to deliver the order.  (We don't offer any delivery options)

We are unable to remove Locally Delivred as a provider despite never adding them in the first place.  We have had to turn off all online orders through Google until we can resolve the issue.  Has anyone else had a similar experience?  

[Rob]

Thanks for reaching out, unfortunatly there is no new update. This issue has been relayed to our fraud team, but since Locally Delivered appears to be a legitimate company, even though it is very "sketchy" at best, there isn’t much more we can do from our side. They are leveraging Google to offer this service, so the only way to remove it is by removing the order with Google. The attached accepted solutions to this thread are still the best way to resolve. I will relay this feedback to my team to continue to monitor to see if there is more we can do! 

[braaapxoxo406]

Any idea how to disable the ordering system through google business manager? Did a quick skim through but did not see an "enable/disable" option. 

[Rob]

To disable this, you would need to disable Order with Google. The link below explains how to do this!

Manage Order with Google

[Raithrovers1]

Google are absolutely NO help whatsoever. I have raised a case with them and NOTHING ever gets done. They say it's nothing to do with them. EXTREMELY frustrated. The only toggle switch you have is in TOAST. It's all or nothing!