Currently we are experiencing an issue where when a guest orders an e-gift card from the Toast website, their payment gets captured but no balance gets loaded to the gift card and the card is not sent to the recipient.It's been happening for months. ...
We have recently signed up with Toast and had been liking things to this point, BUT we are having a lot of issues with people redeeming multiple promotions on online orders - like rewards dollars and a promotion discount we had been running this week...
Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...
About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...
Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Hello peers,I have 4 locations in my toast account and I believe everything is set for multi location but on the website builder i do not see an option to enable the online ordering page to be for multiple locations. How can I enable this?
A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery throu...
Hello,On both the desktop and mobile version of our online ordering page (https://order.eatpumpers.com), the font color for the saved credit card info (last 4 of the credit card number & the expiration date), default to the primary font color in the ...
It doesn't seem right to show the same tip percentages in in-house ordering and on online ordering. Is there a way to set different percentages?
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
Has anyone else seen an increase in customer complaints about on-line orders crashing out and not completing? We have seen a growing number of calls that after the credit card gets authorized the order fails to compete, leaving the customer with a h...
Just got TOAST at my coffee cafe. Previously, customers were able to reorder there favorite (daily) coffee drinks with a quick click of a button for their favorite order. Does TOAST offer something similar to this? It will recall their order but t...
Hi! I'd like customers to be able to place their orders online, but select "Dine In" as a dining option. I've seen the options for takeout, delivery, or curbside, but is it not possible for a customer to order online for a dine in order? Pleas help m...
Hello,We run a special on meatballs every Monday (half off). Is there a way to set our menu to a limit of how many meatballs can be ordered on a special? As in 8? That way someone doesn't order 300 (as someone is trying to do).
