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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

ONLINE ORDERS

Just got TOAST at my coffee cafe.  Previously, customers were able to reorder there favorite (daily) coffee drinks with a quick click of a button for their favorite order.  Does TOAST offer something similar to this?  It will recall their order but t...

Online Ordering Modifiers

Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.  

online orders - 2 concerns!

hello!  please help - the toast online menu used to say at the top of the screen and in all RED letters "closed" or "this restaurant is not currently taking online orders" something along those lines, but it doesn't anymore - and we frequently have c...

Preorder Meal Ticket/ Special Event

HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...

SMS Marketing Beta

Is anyone using the SMS marketing beta? I recently started using it and was wondering if there was a way to incorporate a promo code into the welcome text when a new subscriber joins. I think this would be a great addition. 

Promo codes for future use

We're running a special for customers that place their Super Bowl orders in advance. I want to create a promo code to send to all our email and sms marketing subscribers. Is there a way to make a promo code that only works if the order is scheduled f...

Tip Suggestions - By Dining Type?

We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders.  We have the suggested tip percentages of 20%, 22%, and  25% and these amounts are great for dining in, but are a bit high for Take Out orders. ...

Ordering to wrong location

We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?” 

Resolved! Phone number on online Ordering site

Hello, The following is our Online ordering site.https://order.toasttab.com/online/ajs-deli1-789-ne-5th-stWe would like to be able to add our Phone number and have it show up  clearly on the home page.How can we turn that on or add itThanks for the h...

Auto Tip Applied to First Party Delivery

We are a private RV and Park Model resort which offers delivery from our on property restaurant to guest sites. We use our own delivery drivers and do not deliver outside of the resort. I have turned off tipping, auto tip and even set the tip to 0%. ...