Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
Has anyone else seen an increase in customer complaints about on-line orders crashing out and not completing? We have seen a growing number of calls that after the credit card gets authorized the order fails to compete, leaving the customer with a h...
Just got TOAST at my coffee cafe. Previously, customers were able to reorder there favorite (daily) coffee drinks with a quick click of a button for their favorite order. Does TOAST offer something similar to this? It will recall their order but t...
Hi! I'd like customers to be able to place their orders online, but select "Dine In" as a dining option. I've seen the options for takeout, delivery, or curbside, but is it not possible for a customer to order online for a dine in order? Pleas help m...
Hello,We run a special on meatballs every Monday (half off). Is there a way to set our menu to a limit of how many meatballs can be ordered on a special? As in 8? That way someone doesn't order 300 (as someone is trying to do).
Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.
Hey everyone! I'm assisting a restaurant that operates 4-5 locations, all of which are currently showcased on a single website hosted through Toast. Right now, customers can switch between locations on the site to view each one's menu, but the proces...
hello! please help - the toast online menu used to say at the top of the screen and in all RED letters "closed" or "this restaurant is not currently taking online orders" something along those lines, but it doesn't anymore - and we frequently have c...
When a customer types special requests in the special requests box (online orders) the special requests do not appear on the ticket. Please help!
HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...
Is anyone using the SMS marketing beta? I recently started using it and was wondering if there was a way to incorporate a promo code into the welcome text when a new subscriber joins. I think this would be a great addition.
We're running a special for customers that place their Super Bowl orders in advance. I want to create a promo code to send to all our email and sms marketing subscribers. Is there a way to make a promo code that only works if the order is scheduled f...
Just wanted to make everyone aware that due to a recent update on the Toast Online Ordering website, any comments that you write when creating a Schedule Override now show up at the bottom of the ToastOO site: Toast, it would be great if you could pl...
