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Online Ordering Processing Fee

LHoefler
Soup I

‎06-18-2023 12:12 PM

New online ordering processing fee of $.99 assigned to customers needs to be optional and not forced. The customers should not be charged for this.. they can just call in the order to not get charged the fee which ties up our phone lies. The whole reason we turned on online ordering was to not lie up our phone lines. We do not have a problem with chargebacks as we have cameras and check ID for those we do not know. Please make it optional and not mandatory or we will start shopping different restaurant POS systems. 

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8 REPLIES 8

NancyM
Soup I

‎06-24-2023 09:58 AM

I agree with what you have stated.  Our customers are quite upset about this charge and we have to figure out a way to refund them the .99 cents.  I don't understand how Toast made such a decision regarding  the order processing fee....we would have preferred the charge be on our monthly invoice and not directly charged to the customer.  I do not think Toast has the right to directly charge our customers  this fee.

escoop
Salad I

‎07-12-2023 01:26 AM

@NancyM @LHoefler  Please join with your fellow restaurants to discuss alternatives in light of Toast's imposed fees upon our customers.  Email RestaurantsWorkingTogether@gmail.com for the login details.  We need to stick together!

 

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