Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Branded Mobile App

Has anyone been able to find a work around when designing the branded mobile app for the "re ordering " button on the home page ?? I have a nice video background that gets covered by a big button that should be tiny in my opinion. 

Resolved! customer review QR codes- is this a thing?

Hi All!I am interested in having a QR code at our tables that would direct a customer to leave a comment ( comment card style). I don't necessarily want to direct them to do a google review.Is there a way to do this and direct them to the guestbook u...

Seat Numbers

Is there a way to override Seat Numbers and manually adjust? We had a Hockey Team/Parents (60 people) come in and wanted to use the players jersey number to distinguish between family checks as parents were sitting at a different table then the kids....

Toast delivery taking 1hr to pick up food

Hi I use Toast delivery and have been pushing my customers to use it instead of third parties. However, it has been taking one hour for food to be picked up. Customers are calling and complaining, and this has also compromised food quality. Has anyon...

Loyalty UK

Hey,just wondering what people in the UK are using for loyalty as we don’t have access to the US loyalty add on. Any ideas would be appreciated. thanks 

Resolved! receipt/ apple pay- removal

Hi All, Our receipts started printing with an apple pay advertisement at the bottom of the receipt. It just started today. I looked in receipt setup but I can't figure out how to remove it. Does anyone know how to get rid of this?Ideally, I don't wan...

Resolved! Loyalty Bonus Program Link Not Working

Good afternoon, friends! I'm part of a hotel that's opening a new restaurant and using Toast for the first time. We would like to snag loyalty members from our current F&B loyalists with a bonus program offer. We're using a non-Toast platform to get ...

Restaurant Branded APP

We are wanting to get a Restaurant Branded App that integrates with Toast.  It looks like there are several options.  Has anyone used any of these?  And, if so, are there any recommendations?

"Duplicate" Rewards Accounts because of Gift Cards

An issue that causes so much confusion for our staff is duplicate rewards accounts that are created when a guest with an existing rewards account uses a gift card.The next time they try to manually add rewards, the staff will see the guest listed twi...

Rewards issue

Our rewards program is doing something strange.  I have attached a picture.  A Guest came in and had over 800 points and redeemed 30 dollars.  He now only has 41 points left after that transaction.  When his guest receipt printed it stated at the bot...

KT | Soup III
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