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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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"Is This A Gift" option online ordering

Is there an option for "is this a gift"  on online ordering. We are a market and do online delivery of pies and was wondering if there is a way to select Gift and message for the gift recipient other than a modifier workaround?

QR Code Menu Generator

I'll preface this post by saying I know Toast has an option within their settings to create a QR  code for customers to order through their phone, but this is a different option request. Since my bars are both 48 licensed establishments (No onsite ki...

Toast Tables

I have two questions and was wondering if anyone knew if these features are possible on toast tables 1. Is there any way to remove the guest's ability to choose which service area/ room they want to sit in. It is really annoying on a busy night or wh...

Integrations with New Toast Experience

Hello Everyone!Has anyone noticed issues with integrations since the new Toast Experience went live October 11th? All of our Grubhub orders are cancelling before we even know an order existed. I have spoken with Toast and Grubhub and both claim it is...

Split Checks

How do you SPLIT 2 of the same item on separate checks?ex. Entered 2 - Burgers with lettuce and ketchup and fired to KDS.Customer when paying wants it on 2 separate checks.  

Loyalty

Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account. 

How to Manage Off-Premise Orders with Orders Hub

With Toast’s Orders Hub, managing off-premise orders has never been easier! Now you can handle takeout, delivery, and curbside orders all in one place — it's like a toast to your operational efficiency! In this post, we will explore the key features ...

Rob | Community Manager
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Tap to Pay - Payment Terminal Auto-Pay

Hey all.If you have a tap-to-pay setup and you open payment terminal it's very dangerous.  We run a bar and use payment terminal to access multiple tabs throughout the night.  Guests will approach the bar and put their card on the card reader before ...

Hybrid Order and Pay Model

We are a full-service restaurant with an older trending clientele. While we desperately would like to utilize Order and Pay technology, our existing guest base would kick and scream if we abandoned the traditional service model. Can we create a few d...

Online Ordering Down?

At points both Fri and Sat we received calls from customers saying our Toast Online Ordering was down. I went on to check it and I did receive a weird message about it being down when I tried t place an order. I refreshed and it worked. But with many...

Linking accounts

I need help . I don't know who to ask. I've had my toast account linked/added in my chime app. So I can get the 'paycheck ' feature throughout the week for 2 years now. After each deposit it makes me unlink and relink it..to 'refresh' it says. Now wh...

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