We all have different paths that led us into the restaurant industry. Some of us are here for a short time, using it as a stepping stone to something else. Some of us fall into it by accident, only to realize we never want to leave. And then there are the lifers—the ones who know, deep down, that this is where we belong.
Personally, I am a lifer. And here’s why.
In the restaurant, we all have one common goal: to make people happy. It may sound simple, but it’s anything but. We serve more than just food and drinks—we serve moments, experiences, and memories. We have the unique privilege of being part of people’s lives in ways they may not even realize.
We see guests at their highest points—celebrating birthdays, anniversaries, engagements, and promotions. We get to witness their joy, toast to their success, and be a small but meaningful part of their special moments.
We also see them at their lowest—grieving the loss of a loved one, enduring heartbreak, or simply having a terrible day. And in those moments, we GET the chance to make a difference. A warm meal, a kind word, an extra-smooth cocktail, or just a little bit of extra care can turn someone’s night around. Sometimes, we even turn someone’s life around, without even knowing it. That’s what makes this job different. We don’t just show up and punch the clock. We welcome people into our home away from home, with our work family by our side. We laugh together, hustle together, and sometimes struggle together, but at the end of the day, we create something special.
This industry isn’t for everyone. It’s hard work, long hours, and high stress. But for those of us who stay, who can’t imagine doing anything else, we stay because we know: everything we do is a privilege. And that’s why I’m a lifer.
What makes you love this industry?
Brian Andersen, Community Ambassador
Hearth Pizzeria Needham MA
