Delivery Issues

[DaniD]

We are brand new to Toast and still trying to figure out how things work and the most efficient way to do them.

How does everybody go about using toast for delivery? We do not have any 3rd party delivery services; all of our drivers work for us.

We cannot figure out a good way for the delivery tickets to print by the driver station, as it prints all takeout orders there too. We are having the front counter run any delivery ticket back to the drivers which is not ideal on any night, but especially busy ones. Does anybody have a good way of doing this?

Also, does anyone know how to get driver notes to print on the actual tickets so the drivers know what entrance/door # to go to if delivering to a factory?

We have a lot of deferred orders that go on house accounts or are being paid at a later date and are having trouble getting delivery tickets to print with the signature so the customer can sign and leave a tip. 

If anybody has any information on any of the above, we would love to hear it. Thanks!

[rcmck]

Do you use KDS in the kitchen? You could use the auto print on fulfill  to print a takeout/delivery receipt when fulfilled, set the receipt printer for your expo KDS to be the printer in the delivery station. https://central.toasttab.com/s/article/Auto-Print-on-Fulfill 

[DaniD]

We use KDS at the expo window and that’s it. Wouldn’t be opposed to adding another one. Do you know if there is a way to do just delivery? Or would it always have to be takeout and delivery? 

[rcmck]

No, but if you had another KDS filtered to just delivery orders you could. Another thing I have seen recommended several times is shipday and their toast integration, might be worth checking out, the starter plan is free and might be enough for you since you are not doing any third party delivery. https://www.shipday.com/

https://central.toasttab.com/s/article/Getting-Started-Shipday-Integration-for-Restaurant-Managed-De... 

[josh212]

Definitely 2nd Shipday

Feel free to reach out with any questions