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July 2026 Product Updates - Retail
Monday - last edited Monday
Hey Toast Community, below are the latest updates for Toast Retail! ⬇️
New checkout mode built for retail
We've launched Retail POS Mode — a simple and more efficient checkout experience built for your cashiers. Every item rings up in fewer taps across barcodes, PLUs, SKUs, and search. Speed items and speed actions are configurable in the new Speed Screen for the products and actions you sell and use most to keep checkout lines moving. Now access Retail Mode on your POS homepage!
Dedicated Retail Care Support
Support that's dedicated to you and your business. Meet the Retail Care team — here to support your retail business every step of the way. Looking for help? Start a chat through Toast Web, the Support Center, or the Toast Now app to connect with the Retail Care team. Dedicated Retail Care chat support is available from 8:00 a.m.–8:00 p.m. ET, seven days a week. After-hours and phone support continue to be available through SMB Care.
Accounting Sales Sync
Save time and reduce manual entry by syncing your daily sales data from Toast directly to QuickBooks Online. This new integration optimizes your accounting workflow by systematically posting journal entries for each business day, ensuring your books are up-to-date with minimal effort.
Centralized Notification Log
Don't miss an update with a centralized notification log in the Support Center, providing a history of alerts across email, push, and in-app channels. Track and manage all communications sent to your location in one convenient place.
Test Kitchen - Smart Offers
Help attract first-time guests with Smart Offers. Create targeted offers for specific guest segments, like first-time online ordering guests, automatically verified using your Guestbook.
Do you have questions or feedback for the Toast Retail Product team? We'd love to hear from you in the comments below! 👇
- Labels:
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Retail
yesterday
1. Toast Online Ordering pro offers a website builder but toast has no resources that can fix the issues.
2. The interface for the website has limitations as if we were living in an era where generative Ai wasnt a part of our lives and We just have to imagine being in those times and then we can work frustration free. Otherwise it will be just another headache you might not want right with signing up.
3. In case they are able to sell the solution to you, they charge a 200$ fee so that it can be correctly set up for you and you can start gaining the benefits of that services. The benefits are only imaginary since the system bugs/errors do not allow it to work for what it is made for.
4. If you run into issues, you account manager will ask you to label the issue for your customers and will ask you to ask your customers to not pay with a specific payment time. Account manager will also advise, she/he has been saying this to others, and other merchanhts have had no problems so you should also have no problems when your customers cant pay with the payment method they prefer.
5. Last reason is, be where you are.. I understand everyone wants to do better in their business. But having what u have, or not having anything at all, would still work better. But having this online ordering PRo is only going to pull you DOWN.
We were using godaddy before and our website ranked well...As much as the bugs keep popping up in their system-- and the most important thing--- if you run into issue, and you try to reprot this.... BE sure to collect proof from customer..And GUESS what happens if your customer doesnt give you proof?? Well in that case, the issue doesnt exist. ISSUE SOLVED.
Account manager wins the best ticket closing AWARD.
i tired calling support and support couldnt help and i thought account manager is obviously paid more and would expect them to be more senseful.NO difference
yesterday
1. Toast Online Ordering pro offers a website builder but toast has no resources that can fix the issues.
2. The interface for the website has limitations as if we were living in an era where generative Ai wasnt a part of our lives and We just have to imagine being in those times and then we can work frustration free. Otherwise it will be just another headache you might not want right with signing up.
3. In case they are able to sell the solution to you, they charge a 200$ fee so that it can be correctly set up for you and you can start gaining the benefits of that services. The benefits are only imaginary since the system bugs/errors do not allow it to work for what it is made for.
4. If you run into issues, you account manager will ask you to label the issue for your customers and will ask you to ask your customers to not pay with a specific payment time. Account manager will also advise, she/he has been saying this to others, and other merchanhts have had no problems so you should also have no problems when your customers cant pay with the payment method they prefer.
5. Last reason is, be where you are.. I understand everyone wants to do better in their business. But having what u have, or not having anything at all, would still work better. But having this online ordering PRo is only going to pull you DOWN.
We were using godaddy before and our website ranked well...As much as the bugs keep popping up in their system-- and the most important thing--- if you run into issue, and you try to reprot this.... BE sure to collect proof from customer..And GUESS what happens if your customer doesnt give you proof?? Well in that case, the issue doesnt exist. ISSUE SOLVED.
Account manager wins the best ticket closing AWARD.
